Student Health IT Support Technician Internship

Utah; Salt Lake City (UT); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Paid internship

Job summary

University of Utah Health Information Technology Services seeks a student IT intern for the sUdo Program in Salt Lake City. This paid internship provides real-world experience within an enterprise IT environment and mentorship from senior team members.

You will support service management processes, collect metrics, and help develop dashboards to monitor operations and KPIs, while learning change controls and reporting procedures.

Qualifications

• Currently enrolled in applicable, accredited program.

Responsibilities

• Becomes familiar and competent with service management processes through instruction by senior team members.
• Assists with collecting documentation and managing processes as directed by senior team members.
• Understands, follows, and implements appropriate change management controls.
• Engages stakeholders in robust conversations about service issues.
• Collects metrics to manage the processes.
• Tracks KPIs for a large, enterprise virtual environment.
• Meets regularly with IT teams to facilitate process improvement and prioritize multiple projects.
• Prepares accurate and detailed reports including specifications, timelines, status and individual responsibilities.
• Assists with the documentation of implementation and installation guidelines as directed by senior Team members.
• Develops dashboards to help teams manage operations and metric

Skills

Technical manuals reading

Verbal and writing communication

Interpersonal and customer service

Problem solving

TCP/IP knowledge

Active Directory

Network security

Server operating systems

Education

Currently enrolled in applicable, accredited program.

Job description

University of Utah Health Information Technology Services seeks a student IT intern for the sUdo Program in Salt Lake City. This paid internship provides real-world experience within an enterprise IT environment and mentorship from senior team members.

You will support service management processes, collect metrics, and help develop dashboards to monitor operations and KPIs, while learning change controls and reporting procedures.