On-Site IT Support Engineer (VIP & IMAC)

Worldwide TechServices; Green River (WY); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology services company in Green River, WY is seeking a Customer Service Engineer to perform troubleshooting and repairs of various tech products in an end-user environment. This intermediate position requires technical school certification or equivalent experience. Strong communication and customer service skills are essential. Responsibilities include providing on-site support, managing change requests, and maintaining required certifications. A+ certification and knowledge of ITIL methodologies are desired. This role offers a chance to thrive in a dynamic work environment.

Qualifications

• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• A+ certification is desired.

Responsibilities

• Perform troubleshooting and repair activities in an end-user environment.
• Provide support to client identified VIPs.
• Respond to change management requests including new equipment installations.
• Perform desk-side support activities as assigned.
• Communicate proactively with end-users regarding repairs.

Skills

Communication and customer-facing skills

Ability to follow instructions

Ability to lift and move computer equipment

Ownership of a basic repair kit

Strong oral, written and interpersonal skills

Education

Technical school certification

2-4 years of relevant experience

Job description

A technology services company in Green River, WY is seeking a Customer Service Engineer to perform troubleshooting and repairs of various tech products in an end-user environment. This intermediate position requires technical school certification or equivalent experience. Strong communication and customer service skills are essential. Responsibilities include providing on-site support, managing change requests, and maintaining required certifications. A+ certification and knowledge of ITIL methodologies are desired. This role offers a chance to thrive in a dynamic work environment.