VIP IT Desk-Side Engineer

Worldwide TechServices; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services provider is seeking an individual for troubleshooting and repair activities in an end-user environment. The role requires providing support to clients and VIPs, performing Install/Move/Add or Change (IMAC) activities, and meeting customer service satisfaction metrics. The ideal candidate should possess strong communication skills and understand service policies. This is an opportunity to enhance your technical skills in a professional environment located in Charlotte, North Carolina.

Qualifications

• Basic and moderately complex troubleshooting skills.
• Ability to provide end-user support for various devices.
• Excellent communication skills regarding service updates.

Responsibilities

• Provide support to client identified VIPs.
• Respond to change management requests for PC installations.
• Perform desk-side support activities.
• Proactively communicate status and repair estimates.

Job description

A technology services provider is seeking an individual for troubleshooting and repair activities in an end-user environment. The role requires providing support to clients and VIPs, performing Install/Move/Add or Change (IMAC) activities, and meeting customer service satisfaction metrics. The ideal candidate should possess strong communication skills and understand service policies. This is an opportunity to enhance your technical skills in a professional environment located in Charlotte, North Carolina.