On-Site IT Support Engineer for VIP Execs (Santa Monica)
Widen the Net | B Corp™
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Descrizione del lavoro
Widen the Net | B Corp™ in Santa Monica is seeking a hands-on IT Support Technician to be the sole engineer on site. You will troubleshoot Windows, Linux, and Mac OS, manage AD, network gear, cloud storage, and backups, and provide VIP support to site leaders and executives.
You’ll handle basic system administration, ticketing with Jira, and documentation, while coordinating with modern workspace tools like Okta, MDM, Google Workspace, Slack, and Confluence.
Competenze
- 2+ years experience working as IT support/service desk/IT support engineer.
- Working knowledge in troubleshooting Linux (Red Hat) / Windows
- Basic system admin experience is a plus
- Excellent client facing and problem solving skills, creative thinking and sociable personality
Mansioni
- Sole IT support engineer on site providing technical solutions, troubleshooting, identifying root causes.
- Support AD, IT networks, switches and routers, cloud storage and backups, hardware issues.
- Admin console around modern digital workspace technologies such as MDM, Okta, Atlassian, Slack, Confluence, Google Workspace.
- Help tickets backlogs, manage ticketing queues using Jira and escalations.
- Documentations and IT project work.
- VIP support for site leaders and c-executive such as technical requirements discussion and providing IT solutions/advice
Conoscenze
Strumenti
Descrizione del lavoro
Widen the Net | B Corp™ in Santa Monica is seeking a hands-on IT Support Technician to be the sole engineer on site. You will troubleshoot Windows, Linux, and Mac OS, manage AD, network gear, cloud storage, and backups, and provide VIP support to site leaders and executives.
You’ll handle basic system administration, ticketing with Jira, and documentation, while coordinating with modern workspace tools like Okta, MDM, Google Workspace, Slack, and Confluence.
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