On-Site IT Support Engineer — Field & Office

The PENTA Building Group; Henderson (NV); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

The PENTA Building Group in Las Vegas is seeking a Help Desk Support Engineer for an all in-person role. You will manage daily IT requests, set up laptops and mobile devices, and troubleshoot issues for Nevada region offices and jobsites.

Ideal candidates have 3+ years of technical customer support, relevant certifications, and strong communication skills. Travel to regional offices may be required, and the role emphasizes hands-on hardware and software support.

Qualifications

• 3+ years of technical customer support experience.
• Industry certifications or coursework (A+, Security+, etc.).
• Strong written and verbal communication with users.
• Ability to learn new IT skills quickly.

Responsabilités

• Provide daily IT support and troubleshooting for staff across offices and sites.
• Administer corporate iOS/Android devices; handle MDM tasks.
• Support end-user software including Office 365, Viewpoint, Citrix.
• Update IT documentation and maintain asset records.
• Perform network cabling and onsite equipment setup at jobsites.
• Work in tight spaces and on ladders; use power tools as needed.
• Collaborate with IT team on infrastructure projects.
• Handle additional duties as assigned.

Connaissances

Technical customer support

Interpersonal communication

Self-motivation

Team collaboration

Formation

CompTIA A+ certification

CompTIA Security+ certification

Outils

Microsoft Teams

Zoom

Office 365

Citrix

Description du poste

The PENTA Building Group in Las Vegas is seeking a Help Desk Support Engineer for an all in-person role. You will manage daily IT requests, set up laptops and mobile devices, and troubleshoot issues for Nevada region offices and jobsites.

Ideal candidates have 3+ years of technical customer support, relevant certifications, and strong communication skills. Travel to regional offices may be required, and the role emphasizes hands-on hardware and software support.