Onsite Laptop/Desktop Field Technician – Travel-Ready

Ampcus Inc

Las Vegas (NV)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Ampcus Inc in Las Vegas is looking for a Senior Technical Field Engineer to provide on-site break-fix support for laptops, desktops, and related hardware. You will be the primary technical contact for the assigned location, building strong customer relationships and ensuring reliable service.

The role requires travel within the metro area, independent work, and a professional approach. Candidates should have 1+ year of hands-on repair experience and be willing to obtain or already hold CompTIA

Qualifications

1+ year hands-on laptop/desktop break-fix experience.
Experience diagnosing and repairing desktop and laptop hardware.
Experience replacing hardware components (motherboards, LCDs, keyboards, hard drives).
Knowledge of Windows operating systems and Microsoft applications.
Strong troubleshooting and problem-solving skills.
Ability to work independently with minimal supervision.
Excellent customer service and communication skills.
Reliable personal vehicle and valid auto insurance.
Willingness to travel across the service area.
Ability to work overtime and standby schedules.
Background and drug screening required.
Additional government clearances may be required.

Responsibilities

Perform onsite diagnosis and repair of desktop and laptop hardware.
Replace components including hard drives, motherboards, keyboards, LCD screens, and other hardware.
Perform complete system swaps and peripheral replacements.
Support multiple customer locations within the metro and surrounding areas as required.
Accurately update and close service tickets in real time using the company's ticket management system.
Maintain excellent customer service and communication while working independently.
Drive between customer sites when required.