IT Support Technician: On‑Site & Remote Help Desk

Pride Mobility Products Corp; Las Vegas (NV); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Pride Mobility Products Corp. is seeking an IT Help Desk professional to provide first-line support for Microsoft 365, desktops, and network connectivity, both remotely and on-site at the Las Vegas facility.

You will document incidents, manage service requests in the ticketing system, and assist with IT projects and infrastructure initiatives, ensuring timely resolutions while maintaining security best practices.

Qualifications

• At least 2 years of IT help desk or desktop support experience in a business environment.
• Strong customer service and communication skills.
• Ability to explain technical information to nontechnical users.

Responsibilities

• Provide first-line help desk and remote support for Microsoft 365, desktops, and network connectivity.
• Document incidents and service requests in the ticketing system through resolution.
• Provide on-site IT support for the Las Vegas facility and coordinate with IT teams.
• Troubleshoot PC, network, and Windows Server issues and escalate as needed.
• Assist with server, network, and infrastructure projects.

Skills

Multi-tasking

Problem solving

Cybersecurity awareness

Customer service

PowerShell scripting

Communication skills

Independent work

Team player

Education

Associate Degree in Information Technology

High School Diploma or GED with 6 years experience

Tools

IT ticketing system

Microsoft 365 applications

Job description

Pride Mobility Products Corp. is seeking an IT Help Desk professional to provide first-line support for Microsoft 365, desktops, and network connectivity, both remotely and on-site at the Las Vegas facility.

You will document incidents, manage service requests in the ticketing system, and assist with IT projects and infrastructure initiatives, ensuring timely resolutions while maintaining security best practices.