Help Desk Support Engineer

Penta Building Group; Henderson (NV); On-site; USD 65,000 - 80,000; Full time

Job summary

PENTA Building Group seeks a Help Desk Support Engineer for our Las Vegas office. This full-time, in-person role will handle daily IT support, set up and troubleshoot laptops, desktops, and mobile devices, and support end users across regional offices and jobsites in Nevada.

Travel to job sites may be required. The ideal candidate has 3+ years in technical customer support, relevant certifications or coursework (A+, Security+, etc.), and strong communication skills for in-person and remote

Qualifications

• Minimum 3 years of prior technical customer support experience.
• Industry certification or equivalent coursework (A+, Security+) or working toward one.
• Ability to travel to regional construction projects as needed for IT support.
• Strong interpersonal and written/verbal communication skills for in-person and remote users.

Responsibilities

• Provide daily IT support and troubleshooting for corporate staff and job sites.
• Set up laptops, desktops, and mobile devices (iOS/Android) and perform device troubleshooting.
• Administer corporate devices, manage software support (Office 365) and enterprise apps.
• Update IT documentation and assist with network/telephony wiring at job sites as needed.
• Collaborate with IT team on new systems projects and ensure quality service.

Skills

Technical support

Customer service

Remote collaboration tools

Device troubleshooting

Education

A+ certification or coursework

Security+ or related

Tools

Microsoft Teams

Zoom

Office 365

MDM

Job description

The PENTA Building Group is searching for a Help Desk Support Engineer to join our team in our Las Vegas office!This position is fully in-person.

The Help Desk Support Engineer will manage daily IT support requests, set up new laptops, desktops, and mobile devices (iOS/Android), and provide device troubleshooting and repair support for our local Nevadaregion offices and construction jobsites. The Help Desk Support Engineer is a highly people and service-oriented role for both in-person and electronic users and teammates, and can be physically demanding at times for required equipment and system setup.

A PENTA Help Desk Support Engineer is also responsible for:

• Providing daily IT support and troubleshooting for all corporate help desk items including, but not limited to, software, desktop hardware, network, and project related infrastructure for staff within all region offices and jobsites.
• Administering corporate iOS and Android devices (break\fix repair, MDM, etc.).
• Providing end user software support related to Microsoft Office (O365), Viewpoint, Citrix, and other enterprise level applications. Learning and ultimately helping administer any new enterprise level applications as they are introduced within the environment.
• Updating\creating IT documentation and other administrative workloads related to PENTA equipment and systems.
• Performing physical cat-5\6 and fiber network and telephony wiring, especially relating to mobile jobsite trailers throughout the Southwest.
• Working in tight spaces (i.e. jobsite trailer or building crawlspaces), climbing ladders, and using power tools (drills, circular saws, etc.) for all required physical setup.
• Assisting with asset management and deployment of equipment and peripherals.
• Working with the rest of the IT team on new systems infrastructure projects as needed.
• Other responsibilities as assigned that may not be listed here.

We trust that you have:

• 3 years minimum of prior technical customer support experience, preferably in an IT support, help desk, or desktop support environment.
• An industry specific professional certification or equivalent college coursework, including but not limited to A+, Security+, etc., or are working toward completing one.
• Ability to travel within the Los Angeles and Orange Counties to our local construction projects as needed for jobsite IT support.
• Strong interpersonal, customer/e-customer service, and written/verbal communication skills with end users and teammates in both in-person and electronic circumstances.
• Strong remote collaboration proficiency using tools such as Microsoft Teams, Zoom, etc.
• Strong troubleshooting skills to handle majority of the hands‑on issues in the region.
• Self‑reliance and strong initiative, as this position will be the local face of PENTA’s IT department.
• The ability to learn on the fly, deal with ambiguity, manage multiple tasks, and find resolutions under tight deadlines in a fast‑paced, high‑pressure environment.
• An eagerness to learn additional IT skills in a very open and collaborative IT group.
• Experience with follow‑up and monitoring of work to ensure quality standards and attention to detail.
• This position is fully in‑person. Some travel may be required at times to other regional offices or jobsites.
• Salary Range DOE $65,000 - $80,000

The PENTA Building Group maintains broad salary ranges for its roles in order to account for variations in education, training, skills, relevant work experience, business needs, and market demands. The pay range may differ in other locations. Candidates are typically placed into the range based on the preceding factors and is in good faith and/or offer for this position. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The information contained on this website is provided for general informational purposes only and does not constitute professional, legal, or construction advice. While The PENTA Building Group, LLC ("PENTA") strives to ensure that all information on this website is accurate and current, PENTA makes no representations or warranties, express or implied, regarding the completeness, accuracy, reliability or suitability of any content on this website. All content on this website is protected by applicable copyright, trademark and other intellectual property laws, and may not be reproduced, distributed, or used without PENTA's prior written consent. By using this website, you agree to be bound to the terms of this Legal Statement.