Help Desk Support Engineer

The PENTA Building Group; Henderson (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

The PENTA Building Group in Las Vegas is seeking a Help Desk Support Engineer for an all in-person role. You will manage daily IT requests, set up laptops and mobile devices, and troubleshoot issues for Nevada region offices and jobsites.

Ideal candidates have 3+ years of technical customer support, relevant certifications, and strong communication skills. Travel to regional offices may be required, and the role emphasizes hands-on hardware and software support.

Qualifications

• 3+ years of technical customer support experience.
• Industry certifications or coursework (A+, Security+, etc.).
• Strong written and verbal communication with users.
• Ability to learn new IT skills quickly.

Responsibilities

• Provide daily IT support and troubleshooting for staff across offices and sites.
• Administer corporate iOS/Android devices; handle MDM tasks.
• Support end-user software including Office 365, Viewpoint, Citrix.
• Update IT documentation and maintain asset records.
• Perform network cabling and onsite equipment setup at jobsites.
• Work in tight spaces and on ladders; use power tools as needed.
• Collaborate with IT team on infrastructure projects.
• Handle additional duties as assigned.

Skills

Technical customer support

Interpersonal communication

Self-motivation

Team collaboration

Education

CompTIA A+ certification

CompTIA Security+ certification

Tools

Microsoft Teams

Zoom

Office 365

Citrix

Job description

The PENTA Building Group is searching for a Help Desk Support Engineer to join our team in our Las Vegas office! This position is fully in-person.

The Help Desk Support Engineer will manage daily IT support requests, set up new laptops, desktops, and mobile devices (iOS/Android), and provide device troubleshooting and repair support for our local Nevada region offices and construction jobsites. The Help Desk Support Engineer is a highly people and service-oriented role for both in-person and electronic users and teammates, and can be physically demanding at times for required equipment and system setup.

A PENTA Help Desk Support Engineer is also responsible for:

• Providing daily IT support and troubleshooting for all corporate help desk items including, but not limited to, software, desktop hardware, network, and project related infrastructure for staff within all region offices and jobsites.
• Administering corporate iOS and Android devices (break\fix repair, MDM, etc.).
• Providing end user software support related to Microsoft Office (O365), Viewpoint, Citrix, and other enterprise level applications. Learning and ultimately helping administer any new enterprise level applications as they are introduced within the environment.
• Updating\creating IT documentation and other administrative workloads related to PENTA equipment and systems.
• Performing physical cat-5\6 and fiber network and telephony wiring, especially relating to mobile jobsite trailers throughout the Southwest.
• Working in tight spaces (i.e. jobsite trailer or building crawlspaces), climbing ladders, and using power tools (drills, circular saws, etc.) for all required physical setup.
• Assisting with asset management and deployment of equipment and peripherals.
• Working with the rest of the IT team on new systems infrastructure projects as needed.
• Other responsibilities as assigned that may not be listed here.

We trust that you have:

• 3 years minimum of prior technical customer support experience, preferably in an IT support, help desk, or desktop support environment.
• An industry specific professional certification or equivalent college coursework, including but not limited to A+, Security+, etc., or are working toward completing one.
• Strong interpersonal, customer/e-customer service, and written/verbal communication skills with end users and teammates in both in-person and electronic circumstances.
• Strong remote collaboration proficiency using tools such as Microsoft Teams, Zoom, etc.
• Strong troubleshooting skills to handle majority of the hands-on issues in the region.
• Self-reliance and strong initiative, as this position will be the local face of PENTA’s IT department.
• The ability to learn on the fly, deal with ambiguity, manage multiple tasks, and find resolutions under tight deadlines in a fast-paced, high-pressure environment.
• An eagerness to learn additional IT skills in a very open and collaborative IT group.
• Experience with follow-up and monitoring of work to ensure quality standards and attention to detail.
• This position is fully in-person. Some travel may be required at times to other regional offices or jobsites.