On‑Site Help Desk Engineer – Las Vegas IT Support

Penta Building Group

Henderson (NV)

On-site

USD 65,000 - 80,000

Full time

3 days ago

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Job summary

PENTA Building Group seeks a Help Desk Support Engineer for our Las Vegas office. This full-time, in-person role will handle daily IT support, set up and troubleshoot laptops, desktops, and mobile devices, and support end users across regional offices and jobsites in Nevada.

Travel to job sites may be required. The ideal candidate has 3+ years in technical customer support, relevant certifications or coursework (A+, Security+, etc.), and strong communication skills for in-person and remote

Qualifications

Minimum 3 years of prior technical customer support experience.
Industry certification or equivalent coursework (A+, Security+) or working toward one.
Ability to travel to regional construction projects as needed for IT support.
Strong interpersonal and written/verbal communication skills for in-person and remote users.

Responsibilities

Provide daily IT support and troubleshooting for corporate staff and job sites.
Set up laptops, desktops, and mobile devices (iOS/Android) and perform device troubleshooting.
Administer corporate devices, manage software support (Office 365) and enterprise apps.
Update IT documentation and assist with network/telephony wiring at job sites as needed.
Collaborate with IT team on new systems projects and ensure quality service.