Onsite Desktop Support Engineer (Medina, MN)

Teceze USA; Medina (MN); In loco; USD 52.000 - 72.000; Tempo pieno

Descrizione del lavoro

Teceze USA in Medina, MN is seeking an experienced Desktop Support Engineer to provide first-line and onsite IT support for a long-term engagement. You will troubleshoot Windows, hardware, software, and basic networking issues while maintaining professional customer service.

This on-site role requires 1–5 years in L1/L2/L3 IT support, experience with ServiceNow/Jira/Remedy, and strong communication skills. You will manage and document tickets and work with local teams to resolve incidents.

Competenze

• 1–5 years of experience in L1/L2/L3 IT support.
• Proficient in hardware and software troubleshooting.
• Basic networking knowledge: TCP/IP, DNS, DHCP, VPN.
• Experience with ticketing systems ServiceNow, Jira, Remedy.
• Strong troubleshooting and customer-facing communication.
• Able to work independently in an onsite environment.

Mansioni

• Provide first-level technical and desktop support to end users
• Troubleshoot Windows, hardware, software, and basic network issues
• Monitor and resolve incidents and service requests
• Troubleshoot laptops, desktops, printers, and peripherals
• Manage and update support tickets
• Escalate complex issues to L2/L3 teams
• Maintain documentation and IT support processes
• Provide onsite support with a professional, customer-focused approach

Conoscenze

L1/L2/L3 IT support

Hardware & software troubleshooting

Networking basics

Ticketing systems (ServiceNow/Jira/Rem

Communication

Onsite work independently

Strumenti

ServiceNow

Jira

Remedy

Descrizione del lavoro

Teceze USA in Medina, MN is seeking an experienced Desktop Support Engineer to provide first-line and onsite IT support for a long-term engagement. You will troubleshoot Windows, hardware, software, and basic networking issues while maintaining professional customer service.

This on-site role requires 1–5 years in L1/L2/L3 IT support, experience with ServiceNow/Jira/Remedy, and strong communication skills. You will manage and document tickets and work with local teams to resolve incidents.