On-Site IT Support & Asset Management Pro

Cognizant; Plano (TX); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays/PTO

Disability insurance

Parental leave

Employee stock purchase plan

Job summary

Cognizant is seeking an On-Site IT Support specialist to join our Plano, TX team. The role focuses on hardware and software troubleshooting, asset management, and providing end-user support to our internal customers at two newly launched contact centers in Mesa, AZ and Plano.

Responsibilities include deploying laptops, OS and app troubleshooting, coordinating with teams and vendors, and closing incidents in ServiceNow.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree in IT, Computer Science, or related field preferred.
• 1–3 years of experience in desktop/end-user IT support or a similar hands-on technical support role.
• Hands-on troubleshooting experience with laptops, Chromebooks, and/or Mac hardware.
• Experience on Windows 11 in end-user issue handling.
• Chrome OS knowledge.
• Basic understanding of networking concepts, including Wi-Fi and LAN connectivity troubleshooting.
• Software installation experience.
• Experience with ticketing systems (e.g., ServiceNow) for logging and closing service requests.
• Experience with IT asset management / inventory tracking processes.
• Strong communication skills and ability to work directly with end users.
• Ability to lift/move IT equipment (laptops, monitors, peripherals) as needed for asset allocation and recovery.

Responsibilities

• Attend to and troubleshoot issues related to assets - hardware and software.
• Install and manage laptops, including operating system and hardware support.
• Perform OS and application installation and troubleshooting.
• Coordinate with the concerned team on user issues until resolution.
• Maintain and update the asset inventory for project assets.
• Allocate and recover assets - Chromebook, monitor, keyboard, mouse, etc.
• Close Service Requests on ServiceNow.
• Coordinate with vendors for resolution of hardware issues.
• Coordinate with support teams for troubleshooting issues and during major incidents.

Skills

Desktop support

End-user support

Troubleshooting

Windows 11

Chrome OS

Networking basics

Software installation

ServiceNow

Asset management

Communication skills

Physical lifting

Education

High school diploma or GED

Associate's or Bachelor's degree in IT or related field preferred

Tools

ServiceNow

Asset management tools

Job description

Cognizant is seeking an On-Site IT Support specialist to join our Plano, TX team. The role focuses on hardware and software troubleshooting, asset management, and providing end-user support to our internal customers at two newly launched contact centers in Mesa, AZ and Plano.

Responsibilities include deploying laptops, OS and app troubleshooting, coordinating with teams and vendors, and closing incidents in ServiceNow.