On-Site IT Support

Cognizant; Plano (TX); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays/PTO

Disability insurance

Parental leave

Employee stock purchase plan

Job summary

Cognizant is seeking an On-Site IT Support specialist to join our Plano, TX team. The role focuses on hardware and software troubleshooting, asset management, and providing end-user support to our internal customers at two newly launched contact centers in Mesa, AZ and Plano.

Responsibilities include deploying laptops, OS and app troubleshooting, coordinating with teams and vendors, and closing incidents in ServiceNow.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree in IT, Computer Science, or related field preferred.
• 1–3 years of experience in desktop/end-user IT support or a similar hands-on technical support role.
• Hands-on troubleshooting experience with laptops, Chromebooks, and/or Mac hardware.
• Experience on Windows 11 in end-user issue handling.
• Chrome OS knowledge.
• Basic understanding of networking concepts, including Wi-Fi and LAN connectivity troubleshooting.
• Software installation experience.
• Experience with ticketing systems (e.g., ServiceNow) for logging and closing service requests.
• Experience with IT asset management / inventory tracking processes.
• Strong communication skills and ability to work directly with end users.
• Ability to lift/move IT equipment (laptops, monitors, peripherals) as needed for asset allocation and recovery.

Responsibilities

• Attend to and troubleshoot issues related to assets - hardware and software.
• Install and manage laptops, including operating system and hardware support.
• Perform OS and application installation and troubleshooting.
• Coordinate with the concerned team on user issues until resolution.
• Maintain and update the asset inventory for project assets.
• Allocate and recover assets - Chromebook, monitor, keyboard, mouse, etc.
• Close Service Requests on ServiceNow.
• Coordinate with vendors for resolution of hardware issues.
• Coordinate with support teams for troubleshooting issues and during major incidents.

Skills

Desktop support

End-user support

Troubleshooting

Windows 11

Chrome OS

Networking basics

Software installation

ServiceNow

Asset management

Communication skills

Physical lifting

Education

High school diploma or GED

Associate's or Bachelor's degree in IT or related field preferred

Tools

ServiceNow

Asset management tools

Job description

Cognizant is a Large IT Consulting Firm that leverages modern technologies to improve a variety of business operations. As our team continues to grow, we are currently looking to hire On-Site IT Support as we recently launched 2 Contact Centers in Mesa, AZ and Plano. This role is 100% On Site, and all candidates must reside in the United States.

Role Responsibilities:

• Attend to and troubleshoot issues related to assets - hardware and software.
• Install and manage laptops, including operating system and hardware support.
• Perform OS and application installation and troubleshooting.
• Coordinate with the concerned team on user issues until resolution.
• Maintain and update the asset inventory for project assets.
• Allocate and recover assets - Chromebook, monitor, keyboard, mouse, etc.
• Close Service Requests on ServiceNow.
• Coordinate with vendors for resolution of hardware issues.
• Coordinate with support teams for troubleshooting issues and during major incidents.

Desired Skills & Experience:

• High school diploma or GED required; Associate's or Bachelor's degree in IT, Computer Science, or related field preferred
• 1–3 years of experience in desktop/end-user IT support or a similar hands-on technical support role
• Hands-on troubleshooting experience with laptops, Chromebooks, and/or Mac hardware
• Experience on Windows 11 in end-user issue handling
• Chrome OS knowledge
• Basic understanding of networking concepts, including Wi-Fi and LAN connectivity troubleshooting
• Software installation experience
• Experience with ticketing systems (e.g., ServiceNow) for logging and closing service requests
• Experience with IT asset management / inventory tracking processes
• Strong communication skills and ability to work directly with end users
• Ability to lift/move IT equipment (laptops, monitors, peripherals) as needed for asset allocation and recovery

Salary and Other Compensation:

The annual salary for this position is between $58,000 - $65,000 depending on experience and other qualifications of the successful candidate.

Applications will be accepted until October 9th, 2026.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com