On-Site IT Support Specialist

Cognizant; Mesa (AZ); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long‑term/Short‑term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is hiring an On-Site IT Support professional in Mesa, AZ to troubleshoot and manage hardware and software assets. You will handle OS and application installations, asset tracking, and service requests using ServiceNow.

This role requires hands-on hardware support and strong end-user communication. The role is strictly on-site in Mesa, with duties focused on asset management, incident resolution, and coordination with vendors and internal teams.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree in IT, Computer Science, or related field preferred
• 1–3 years of experience in desktop/end-user IT support or a similar hands‑on technical support role
• Hands‑on troubleshooting experience with laptops, Chromebooks, and/or Mac hardware
• Experience on Windows 11 in end‑user issue handling
• Chrome OS knowledge
• Basic understanding of networking concepts, including Wi‑Fi and LAN connectivity troubleshooting
• Software installation experience
• Experience with ticketing systems (e.g., ServiceNow) for logging and closing service requests
• Experience with IT asset management / inventory tracking processes
• Strong communication skills and ability to work directly with end users
• Ability to lift/move IT equipment (laptops, monitors, peripherals) as needed for asset allocation and recovery

Responsibilities

• Attend to and troubleshoot issues related to assets – hardware and software.
• Install and manage laptops, including operating system and hardware support.
• Perform OS and application installation and troubleshooting.
• Coordinate with the concerned team on user issues until resolution.
• Maintain and update the asset inventory for project assets.

Skills

Troubleshooting IT issues

Windows 11 support

Chrome OS knowledge

Networking concepts (Wi-Fi, LAN)

Software installation

ServiceNow ticketing

IT asset management

Communication skills

Asset handling

Education

High school diploma or GED

Associate's or Bachelor's degree in IT/CS or related field

Tools

ServiceNow

Job description

Cognizant is hiring an On-Site IT Support professional in Mesa, AZ to troubleshoot and manage hardware and software assets. You will handle OS and application installations, asset tracking, and service requests using ServiceNow.

This role requires hands-on hardware support and strong end-user communication. The role is strictly on-site in Mesa, with duties focused on asset management, incident resolution, and coordination with vendors and internal teams.