Onsite Technical Support Specialist – Plano

Spectraforce Technologies; Plano (TX); On-site; USD 27,552 - 41,328; Full time

Job summary

Spectraforce Technologies in Plano, TX is seeking a Technical Support Specialist for a 6‑month onsite contract. You will support the Service Desk, handle intake calls, and deliver customer‑focused assistance to end users.

The role requires strong communication, experience with Windows 10, ticketing systems like Zendesk and ServiceNow, and the ability to collaborate across teams to improve site operations.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience in tech support and administration.
• At least 1 year of remote tech administration and end user support.
• At least 1 year of experience with Windows 10.
• At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow).

Responsibilities

• Assist the Service Desk by actively taking intake calls.
• Provide top‑notch customer focused support.
• Have excellent written and verbal communication skills.
• Engage in cross‑training efforts amongst peers where applicable.
• Contribute to site level operational readiness and process improvements.
• Effectively manage as needed.
• Self‑aware of gaps in skills and works to improve.
• Frequently collaborates with site lead, acting as back‑up when delegated.
• Cross‑platform collaboration with immediate peers.

Skills

Customer service

Verbal and written communication

Team collaboration

Problem solving

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Zendesk

HPSM

ServiceNow

Microsoft Office

Job description

Spectraforce Technologies in Plano, TX is seeking a Technical Support Specialist for a 6‑month onsite contract. You will support the Service Desk, handle intake calls, and deliver customer‑focused assistance to end users.

The role requires strong communication, experience with Windows 10, ticketing systems like Zendesk and ServiceNow, and the ability to collaborate across teams to improve site operations.