Plano Onsite Customer Support Agent - Tech & Troubleshooting

Cognizant; Dallas (TX); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays and PTO

Disability benefits

Paid parental leave

Employee Stock Purchase Plan

Job summary

Cognizant is hiring Onsite Call Center Agents for a Plano, TX project. Agents will handle calls, chats, and emails for client customers, troubleshooting issues and delivering professional, high-quality interactions in a fast-paced environment.

The role requires strong problem solving, excellent communication, and 3–4 years of customer service experience. It is fully onsite with 24x7 shift availability and growth opportunities within Cognizant's services.

Qualifications

• High School Diploma or equivalent required.
• Strong problem solving and logical reasoning to troubleshoot effectively.
• Ambitious, energetic and customer-focused with first-time resolution mindset.
• 3-4 years of customer service experience, preferably in ride-sharing/auto services.
• Excellent spoken and written communication; CEFR C1 or Versant >=65 preferred.
• Solid customer service skills across call, chat and email channels.
• Basic technical troubleshooting knowledge; comfortable with technology.

Responsibilities

• Handle calls, chats, and emails via ticketing systems and CRM.
• Provide guidance and support to drivers for break and maintenance requests.
• Monitor and respond to vehicle/service alerts and submit work orders as needed.
• Write clear, concise messages aligned with client voice across channels.
• Escalate to Team Lead with complete troubleshooting notes when needed.
• Meet quality, performance SLAs, and shift adherence metrics.

Skills

Problem solving

Communication skills

Customer service

Technical troubleshooting

Ownership mindset

Shift flexibility

Education

High School Diploma or equivalent

Tools

ServiceNow

Remedy

Spiceworks

HubSpot

Job description

Cognizant is hiring Onsite Call Center Agents for a Plano, TX project. Agents will handle calls, chats, and emails for client customers, troubleshooting issues and delivering professional, high-quality interactions in a fast-paced environment.

The role requires strong problem solving, excellent communication, and 3–4 years of customer service experience. It is fully onsite with 24x7 shift availability and growth opportunities within Cognizant's services.