On-Site IT Asset & Support Technician

Tata Consultancy Services; Phoenix (AZ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical Coverage

401K Plan

Training & Certification Reimbursement

Vacation & Holidays

Commuter Benefits

Pet Insurance Plans

Job summary

Tata Consultancy Services in Phoenix is seeking an IT Asset Management Specialist to oversee end-to-end asset lifecycle, from forecasting to recycling, with a strong emphasis on ServiceNow and hardware/software assets.

The role requires 100% on-site work at the client location, coordinating with vendors, and training teams. Solid experience in asset tracking, troubleshooting, and lifecycle management is essential.

Qualifications

• Strong communication and interpersonal skills with IT hardware & software asset management experience.
• Experience managing PC and mobile assets in ServiceNow; aware of asset lifecycle stages.
• Experience coordinating with vendors for physical asset audits and stockroom maintenance.
• End-to-end asset life management including forecasting, receiving, shipping, maintenance, recycling.
• Track lifecycle to maintain warranty information, refresh dates, and end-of-life information.
• Knowledge of ServiceNow, Windows Autopilot, Microsoft Office, Windows OS and iOS troubleshooting.
• Smart hands support for server and network devices.
• Train-the-trainer capability.
• Must be working from site.

Responsibilities

• 100% Work from Office (Client location).
• Asset inventory management (New Device Asset/Import/Physical Stocking).
• PC fulfillment, lifecycle scheduling, and recertification including shipping/receiving assets.
• Windows/MAC/iPhone/iPad fulfillment and device recertification.
• Accessory requests and unknown device research/investigation.
• PC diagnostics, sanitation, and recycle handling including offboarding.
• Software provisioning/install requests, printer configuration, and returns.
• Walkup, deskside and remote technical support (incident management).
• New hire onboarding and orientation.
• AV meeting room support.

Skills

Communication skills

Asset management

Vendor management

ServiceNow

Windows Autopilot

Microsoft Office

iOS troubleshooting

Server support

Train the Trainer

Onsite work

Education

Bachelor of Computer Science

Tools

ServiceNow

Windows Autopilot

Microsoft Office

Windows OS

iOS

Job description

Tata Consultancy Services in Phoenix is seeking an IT Asset Management Specialist to oversee end-to-end asset lifecycle, from forecasting to recycling, with a strong emphasis on ServiceNow and hardware/software assets.

The role requires 100% on-site work at the client location, coordinating with vendors, and training teams. Solid experience in asset tracking, troubleshooting, and lifecycle management is essential.