On-Site IT Service & Operations Manager - Low-Voltage

OhmComm, Inc.; Philadelphia (Philadelphia County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Health insurance

Paid time off

Job summary

OhmComm, Inc. in Philadelphia, PA, is seeking a Service Manager to lead daily operations in low voltage and IT services on-site.

The role focuses on overseeing service delivery, supervising technicians, and ensuring high levels of customer satisfaction. The candidate will manage client relationships, implement service policies, and maintain service records, with strong emphasis on troubleshooting and clear communication.

Qualifications

• Experience in IT and technology (low voltage) systems.
• Proven ability to manage teams and coordinate technicians.
• Strong customer-service and client-relationship skills.
• Solid troubleshooting and problem-solving abilities.
• Excellent organization and time management.
• Clear verbal and written communication.
• Project management experience is a plus.
• Familiarity with ConnectWise preferred.
• Willingness to work after hours and weekends when needed.

Responsibilities

• Oversee daily operations and service delivery.
• Supervise and coordinate service technicians.
• Manage client relationships and service records.
• Implement service policies and ensure customer satisfaction.
• Respond to service inquiries and troubleshoot technical issues.

Skills

IT/low-voltage systems

Team management

Customer relationships

Troubleshooting

Organization/time management

Communication skills

Project management

ConnectWise

After-hours availability

Tools

ConnectWise

Job description

OhmComm, Inc. in Philadelphia, PA, is seeking a Service Manager to lead daily operations in low voltage and IT services on-site.

The role focuses on overseeing service delivery, supervising technicians, and ensuring high levels of customer satisfaction. The candidate will manage client relationships, implement service policies, and maintain service records, with strong emphasis on troubleshooting and clear communication.