IT Service Manager

OhmComm, Inc.; Philadelphia (Philadelphia County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Health insurance

Paid time off

Job summary

OhmComm, Inc. in Philadelphia, PA, is seeking a Service Manager to lead daily operations in low voltage and IT services on-site.

The role focuses on overseeing service delivery, supervising technicians, and ensuring high levels of customer satisfaction. The candidate will manage client relationships, implement service policies, and maintain service records, with strong emphasis on troubleshooting and clear communication.

Qualifications

• Experience in IT and technology (low voltage) systems.
• Proven ability to manage teams and coordinate technicians.
• Strong customer-service and client-relationship skills.
• Solid troubleshooting and problem-solving abilities.
• Excellent organization and time management.
• Clear verbal and written communication.
• Project management experience is a plus.
• Familiarity with ConnectWise preferred.
• Willingness to work after hours and weekends when needed.

Responsibilities

• Oversee daily operations and service delivery.
• Supervise and coordinate service technicians.
• Manage client relationships and service records.
• Implement service policies and ensure customer satisfaction.
• Respond to service inquiries and troubleshoot technical issues.

Skills

IT/low-voltage systems

Team management

Customer relationships

Troubleshooting

Organization/time management

Communication skills

Project management

ConnectWise

After-hours availability

Tools

ConnectWise

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Health insurance
• Paid time off

This is a full-time, on-site role for a Service Manager working in low voltage and IT related services located in Philadelphia, PA.

The Service Manager will oversee daily operations, ensuring efficient, effective service delivery and follow up.

Responsibilities include supervising and coordinating service technicians, managing client relationships, implementing service policies, and ensuring customer satisfaction. The role also involves responding to service inquiries, troubleshooting technical issues, and maintaining service records.

The Service Manager works directly with the owner of OhmComm, this is a fast-paced position. It requires attention to detail.

Required Qualifications:

• Experience in IT and technology (low voltage) systems
• Skills in managing teams and coordinating service technicians
• Ability to handle customer service and client relationships
• Proficiency in technical troubleshooting and problem-solving
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Experience in project management is a plus
• Experience with ConnectWise preferred
• Ability to work after hours and weekends expected when needed