Service Manager – ESOP Leader, Low-Voltage & Cabling

Electra Link, Inc.; Austin, Northern (TX, KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

ESOP

401(k) and Roth Retirement Plan

Paid Time Off

Cell Phone Stipend

Job summary

Electra Link, Inc. is seeking a Service Manager to lead our commercial low-voltage and structured cabling service operations.

This hands-on leadership role oversees field technicians, scheduling and dispatch, customer relationships, and service delivery to ensure profitable growth. The ideal candidate balances customer responsiveness, technician productivity, quality, safety, and financial performance while working with Sales, Estimating, Safety, and leadership to grow recurring service

Qualifications

• 5+ years of experience in commercial low‑voltage, structured cabling, telecommunications, technology integration, AV, security, field service, or closely related construction/service operations.
• 3+ years of supervisory or management experience leading field technicians or service personnel.
• Demonstrated experience scheduling, dispatching, and coordinating multiple field technicians and customer service requests.
• Experience managing customer relationships, service delivery, and customer escalations.
• Experience monitoring labor productivity, utilization, job costs, revenue, profitability, or other operational performance measures.
• Working knowledge of commercial field-service operations.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.
• Experience working with dispatch, ERP, CRM, work-order, project-management, or service-management systems.
• Valid driver's license and ability to travel to customer and project locations as required.

Responsibilities

• Lead the day-to-day operations of the Service Department.
• Manage technician scheduling, dispatching, workload distribution, and manpower planning.
• Coordinate technician assignments based on skill level, customer requirements, location, and workload.
• Monitor technician productivity, utilization, and billable vs non-billable hours.
• Identify opportunities to provide additional services based on customer needs and existing infrastructure.
• Build relationships with existing Electra Link project customers to transition completed project work into maintenance opportunities.
• Maintain awareness of backlog, upcoming opportunities, and customer needs.

Skills

5+ years experience

3+ years supervisory experience

Microsoft Office proficiency

Field service operations

Dispatch/ERP/CRM systems

Tools

Dispatch systems

ERP

CRM

Work-order systems

Project management tools

Service-management systems

Job description

Electra Link, Inc. is seeking a Service Manager to lead our commercial low-voltage and structured cabling service operations.

This hands-on leadership role oversees field technicians, scheduling and dispatch, customer relationships, and service delivery to ensure profitable growth. The ideal candidate balances customer responsiveness, technician productivity, quality, safety, and financial performance while working with Sales, Estimating, Safety, and leadership to grow recurring service