Operations Manager - Low Voltage Installation

IES Communications; San Antonio (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A regional telecommunications provider is looking for an Operations Manager in San Antonio, Texas. This mid-senior level role demands strong management skills, especially in low voltage installation. Responsibilities include overseeing branch operations, human resources, and sales teams. Candidates should have significant experience in telecommunications, including Hyperscale Data Centers. The job is full-time and offers medical, vision, and disability insurance, along with a 401(k) plan.

Qualifications

• Minimum of 5 years in customer interface roles.
• 15 years of progressive management experience required.
• 10+ years of personnel management experience is mandatory.
• 5+ years in Hyperscale Data Center/Telecommunications experience.

Responsibilities

• Manage all human resource issues and staff performance.
• Develop sales opportunities and manage client accounts.
• Monitor quota achievement and provide sales leadership.
• Ensure customer satisfaction and operational efficiency.

Skills

Problem-solving skills

Critical thinking

Proficient with Microsoft Office

Personnel management

Hyperscale Data Center experience

Education

Bachelor’s Degree

Master’s Degree

Tools

Microsoft Office (Word, Excel, MS Project)

Job description

Operations Manager - Low Voltage Installation

Experience in management within a commercial Low Voltage integration is REQUIRED.

Job Summary: The Branch Manager has overall branch responsibility for profit, loss, sales and operations. The Branch Manager coordinates the activities of the sales, operations and administration staff of the branch. This is a management position with sales, gross margin, budget, human resources, operations, delivery, customer satisfaction and profitability objectives.

Job Duties and Responsibilities

• Recruit, hire, train, manage, supervise, promote, discipline and discharge if necessary, sales operations and administration department staff. Effectively manage all human resource issues per company policies and procedures. Provide guidance and mentoring to all branch personnel to meet all customer and Company goals and objectives. Complete recommendations for assigned employees’ performance ratings, promotions and pay changes.
• Responsible for developing opportunities, assigning them to Sales Reps and/or Sales Manager (if so staffed) and tracking the results of these efforts using a Company furnished software program.
• Has authority to set quotas and margin assignments for all branch Sales Reps and/or Sales Manager.
• Responsible to monitor quota achievement, provide sales support and leadership at the branch including the recruitment, mentoring and training of Sales Reps in the absence of Sales Manager.
• Authority to place staff on probation for non-performance per Company and regional guidelines. In concert with regional management, develop, lead and manage the delivery, operations, customer satisfaction and administrative operations of the branch.
• Coordinate customer account activities with regional management and other branch manager(s) when customer account goes outside of established branch territory.
• Other responsibilities as assigned.

Physical and Mental Requirements

• Must be self-motivated, positive in approach, professional and help create, develop and implement project process improvement(s).
• Must promote the Company culture and mission to all employees, vendors, clients and business partners.
• Must participate as a member of the Branch or Regional Operations Team.
• Must possess proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
• Must have proven high skill level to interpret blueprints and other project documents, including but not limited to specifications, reporting and quality requirements.
• Must be able to travel within the branch territory and/or regional territory as needed.
• Must possess the ability to learn and teach the Company and customer project management systems.
• Must be able to successfully secure and maintain a Company sponsored American Express Card.

Education, Certification, License, and Skill Requirements

• Must possess at least a Bachelor’s Degree; Master’s Degree preferred. Must have at least five (5) years of experience in customer interface, such as liaison between the customer and the Company.
• Must possess a minimum of 15 years work history with verifiable progressive management positions, including branch and/or senior divisional management responsibility.
• Must have at least ten (10)+ years of personnel management including full human resource responsibilities for directed work group(s).
• Must possess at least five (5)+ years of Hyperscale Data Center/Telecommunications experience.
• Must be proficient with Microsoft Office (Word, Excel, and MS Project) and Email.
• Must be familiar with and able to effectively utilize a project based on accounting software package. Must possess a mid-level understanding of general accounting principles including familiarity with GAAP rules.
• Must have demonstrated verifiable ability to establish strategic partnerships, analyze and evaluate customer and staff situations in order to take appropriate actions based upon such findings.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Project Management

Industries

Telecommunications

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance