Onsite IT Service Desk Technician: Hardware & Access

CCS; Clearwater (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Job summary

CCS Medical is seeking an in-person Service Desk Technician to support CCS employees, temps, and consultants at our Clearwater site. This role focuses on hardware lifecycle management, system access provisioning, and thorough ticket documentation to ensure timely resolutions.

You will work five days a week in the office, handle onboarding by imaging computers and configuring new profiles, provision iPhones/ipads with Intune, and assist with questions, always delivering friendly, confidential

Qualifications

• Performs daily duties onsite (Monday–Friday) in the Clearwater, Fl distribution center to manage hardware and system access workflows.
• Images new computers and reimages repurposed computers, including setting up the new employee profiles on the pc prior to shipping to ensure a seamless new employee onboarding experience.
• Provisions mobile devices in apple business manager and intune, ships to the recipient, and assists with setup questions.

Responsibilities

• Packages and ships computers and associated equipment to remote employees.
• Creates new employee accounts in active directory and proprietary CCS systems.
• Processes termination tickets, ensuring the disabling of employee accounts and equipment in active directory and proprietary CCS systems.
• Processes equipment returns and manages corresponding hardware inventory.
• Provides exceptional customer service in a friendly and timely manner to all internal and external customers.
• Records and monitors service requests in a ticketing system; thoroughness in ticket documentation is essential.

Skills

Onsite IT support

Hardware lifecycle management

System access provisioning

Active Directory

Intune

Apple Business Manager

Ticketing system

Customer service

Phone support

Tools

Active Directory

Intune

Apple Business Manager

Ticketing system

Job description

CCS Medical is seeking an in-person Service Desk Technician to support CCS employees, temps, and consultants at our Clearwater site. This role focuses on hardware lifecycle management, system access provisioning, and thorough ticket documentation to ensure timely resolutions.

You will work five days a week in the office, handle onboarding by imaging computers and configuring new profiles, provision iPhones/ipads with Intune, and assist with questions, always delivering friendly, confidential