Mission-Critical Navy IT Service Desk Expert

Leidos Inc; Kansas City (MO); On-site; USD 89,869,000 - 103,320,000; Full time

Benefits offered by this job

Health insurance

Job summary

Leidos is seeking a Help Desk Support Representative to be the first contact for IT issues, delivering tier 1 support via phone and online channels and guiding users through troubleshooting and escalation when needed.

You will monitor health and status of networks, document outages, run scripts, and manage ticket life cycles while adhering to security and shift requirements, including evenings and weekends.

Qualifications

• U.S. Citizen with an active DoD Secret clearance or ability to obtain.
• DoD 8570 Information Assurance Technician (IAT) Level II certification (e.g. CompTIA Security+).
• 3 years of relevant experience.
• Willing to work shifts, including evenings and weekends.

Responsibilities

• Provide health and status monitoring of the networks.
• Document outage information to co-workers and customers.
• Execute scripts.
• Open and close tickets.
• Correlate events and incidents for IT Services management.

Skills

Customer support

Troubleshooting

Ticketing systems

Communication

Shift work

Education

High school Diploma or GED

Tools

Remote desk takeover tools

Ticketing system

Job description

Leidos is seeking a Help Desk Support Representative to be the first contact for IT issues, delivering tier 1 support via phone and online channels and guiding users through troubleshooting and escalation when needed.

You will monitor health and status of networks, document outages, run scripts, and manage ticket life cycles while adhering to security and shift requirements, including evenings and weekends.