Helpdesk Specialist Entry (Onsite) at Serigor Inc. Washington DC

Serigor Inc.; Washington (District of Columbia); On-site; USD 40,000 - 55,000; Full time

Job summary

A tech services company is seeking an entry-level Helpdesk Specialist to provide onsite technical support in Washington, DC. The role involves diagnosing network issues, configuring hardware/software, and offering second-tier support to users. Candidates should hold a Bachelor's degree in IT or a related field and possess experience in troubleshooting and maintaining user accounts in Active Directory. This position requires physical presence in the office and the ability to lift equipment.

Qualifications

• Entry-level role requiring installation and configuration of hardware/software.
• Diagnosing network issues and providing user support.
• Maintaining user accounts in Active Directory.

Responsibilities

• Responds to user problems and provides timely resolution.
• Documents and tracks user issues for timely follow-up.
• Provides second-tier support for hardware and software issues.

Skills

Diagnosing and resolving end user computer/computer peripherals problems

Providing second-tier support to end users, server, or mainframe apps/hardware

Documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems

Ability to communicate issues and work in team environment

Knowledge of IT hardware configuration and installation

Ability to maintain users accounts in Active Directory

Knowledge of Office 365

Understanding of inventory management

Education

Bachelor’s degree in IT or related field or equivalent experience

Job description

Helpdesk Specialist Entry (Onsite) job at Serigor Inc.. Washington DC. Job Title: Helpdesk Specialist Entry (Onsite)

Location: Washington, DC

Duration: 12 Months+

Job Description:

The Client is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance.

Responsibilities:

• Responds to and diagnoses problems through discussion with users.
• Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
• Ability to understand and maintain inventory management.
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, emails, and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
• Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• Knowledge of Office 365.
• Ability to maintain users accounts in Active Directory.

Skills:

• Bachelor’s degree in IT or related field or equivalent experience – Required – 5 Years
• Diagnosing and resolving end user computer/computer peripherals problems – Required – 1 Year
• Providing second-tier support to end users, server, or mainframe apps/hardware – Required – 1 Year
• Documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems – Required – 1 Year
• Assisting in the setup, re-installation or replacement of IT equipment between floors – Required – 1 Year
• Resolving issues and/or troubleshooting issues to supervisor – Required – 1 Year
• Ability to communicate issues and work in team environment – Required – 1 Year
• Knowledge of IT hardware configuration and installation (pc's monitors setup) – Required – 1 Year
• Must be able to lift 20 lb – Required
• Must be willing to work onsite – Required