Onsite Helpdesk Support Technician

National Committee for Quality Assurance; Washington (District of Columbia); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Annual incentive bonus

Job summary

NCQA in Washington, DC seeks a Help Desk professional to support our end-user technology environment in IT Operations. The role includes laptop provisioning, onboarding/offboarding, device lifecycle management, and delivering responsive support to ensure secure, reliable access.

This position requires 3–4 days per week in office. Responsibilities cover Tier 1–2 support, AV setup for conference rooms, Microsoft 365 administration, identity/access troubleshooting, and effective communication with

Qualifications

• Bachelor’s degree in Information Systems/Computer Science or equivalent experience.
• ITIL Certification, Azure Admin Cert, CompTIA A+, Network+, or similar certification preferred.
• 2+ years of Desktop Support, Help Desk, or IT Support experience.
• Experience with ticketing/help desk systems.
• Microsoft 365 administration.
• Provisioning and deploying Windows laptops.
• AV equipment - Microsoft Teams Room and Crestron.
• Must be able to work an 8-hour shift on-site.

Responsibilities

• Provide Tier 1 and Tier 2 technical support and troubleshooting for end-user incidents and service requests via phone, email, remote support, and in-person assistance.
• Manage and prioritize help desk ticket queues to ensure timely resolution and SLA adherence.
• Support conference room technology and AV equipment, coordinating with external vendors as needed.
• Provision and issue laptops and devices for new hires and refresh cycles.
• Assist with onboarding and offboarding activities including account provisioning and deprovisioning.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and licensing.
• Troubleshoot device, application, identity, and access issues related to Microsoft Entra and endpoint management.
• Maintain strong customer service by clearly communicating technical information to users.

Skills

Customer service

Problem solving

Team collaboration

Communication skills

Desktop support

Education

Bachelor’s degree in Information Systems/CS or related

Tools

Microsoft 365 Admin Center

Azure Active Directory / Entra

Crestron / Teams Room

Job description

NCQA in Washington, DC seeks a Help Desk professional to support our end-user technology environment in IT Operations. The role includes laptop provisioning, onboarding/offboarding, device lifecycle management, and delivering responsive support to ensure secure, reliable access.

This position requires 3–4 days per week in office. Responsibilities cover Tier 1–2 support, AV setup for conference rooms, Microsoft 365 administration, identity/access troubleshooting, and effective communication with