IT Helpdesk Specialist (Onsite) - Government

Gointellects Inc.; Washington (District of Columbia); Sur place; USD 50 000 - 65 000; Plein temps

Résumé du poste

Gointellects Inc. seeks a Helpdesk Specialist Master in Washington, DC to provide first-line IT support to District government staff onsite, ensuring quick resolutions and excellent service.

You will handle desktop/laptop, Windows 11, M365, AD, ServiceNow, and remote tools; escalate complex issues, document interactions, and train users. Strong communication and problem-solving skills are essential for this on-site role.

Qualifications

• High school diploma or equivalent; associate degree or technical certification preferred.
• Strong knowledge of Windows 11, Microsoft 365, and common enterprise applications such as Active Directory.
• Familiarity with ServiceNow ticketing systems and remote support tools.
• Ability to troubleshoot hardware, software, and network issues.
• Excellent communication, customer service, and problem-solving skills.

Responsabilités

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot issues related to Windows OS, Microsoft 365, VPN, network connectivity, and standard enterprise applications.
• Assist with password resets, account unlocks, and identity management through Active Directory and other authentication tools.
• Diagnose and resolve hardware failures, software errors, and configuration issues.
• Serve as the first point of contact for IT support requests via phone, email, ticketing system, or walk-ins.
• Document all support interactions, resolutions, and follow-up actions in the ticketing system.

Connaissances

Windows 11

Microsoft 365

Active Directory

ServiceNow

Remote support tools

Customer service

Communication

Formation

High school diploma or equivalent

Associate degree or technical certification preferred

Outils

ServiceNow

Remote support tools

Description du poste

Gointellects Inc. seeks a Helpdesk Specialist Master in Washington, DC to provide first-line IT support to District government staff onsite, ensuring quick resolutions and excellent service.

You will handle desktop/laptop, Windows 11, M365, AD, ServiceNow, and remote tools; escalate complex issues, document interactions, and train users. Strong communication and problem-solving skills are essential for this on-site role.