IT Help Desk Technician – Windows & macOS Support

LifeStance Health Inc.; Warwick (RI); On-site; USD 71,635,000 - 80,231,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. seeks an IT Support Technician to join our IT team. You will provide technical support to end-users, resolve incidents, and ensure smooth operation of hardware, software, and networks.

The role emphasizes a hands-on, problem-solving mindset with strong communication skills; compensation ranges from $25.00 to $28.00 per hour plus a competitive bonus plan. This is a full-time position based in Warwick, RI.

Qualifications

• High School Diploma or relative experience in similar role.
• 1–3 years of experience in a technical support or help desk role.
• Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking.
• Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP).
• Excellent troubleshooting, analytical, and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong customer service orientation and a proactive approach to solving problems.

Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in-person.
• Troubleshoot hardware, software, and networking issues on Windows and macOS.
• Configure and install workstations, laptops, printers, and mobile devices.
• Manage user accounts and permissions in Active Directory, Microsoft 365.
• Document incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk).
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices.
• Monitor system performance and elevate issues as needed to senior IT staff or vendors.
• Maintain inventory of IT assets and track hardware/software assignments.
• Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment.
• Contribute to knowledge base articles and technical documentation

Skills

Technical support

Windows/macOS

Microsoft 365

Active Directory

Customer service

Education

High School Diploma or equivalent

Tools

ServiceNow

Jira

Zendesk

Job description

LifeStance Health Inc. seeks an IT Support Technician to join our IT team. You will provide technical support to end-users, resolve incidents, and ensure smooth operation of hardware, software, and networks.

The role emphasizes a hands-on, problem-solving mindset with strong communication skills; compensation ranges from $25.00 to $28.00 per hour plus a competitive bonus plan. This is a full-time position based in Warwick, RI.