On-Site IT Help Desk Technician | Windows & AD Expert

SCCI; King George (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

401k with Company Match

2 weeks paid vacation

48 hours sick/personal leave

11 paid holidays

Job summary

SCCI in King George, VA is seeking a Help Desk Technician to support our IT team on-site. You will install, configure, and maintain workstations and peripherals, manage user accounts, and assist with phone systems and assets. This role emphasizes teamwork, customer service, and problem solving in a fast-paced environment.

The position requires a U.S. citizenship with ability to obtain a Secret Clearance, a high school diploma, and strong knowledge of Office 365, Windows Server, Active Directory,

Qualifications

• Must be a U.S. Citizen and able to obtain and maintain an active Secret Security Clearance.
• High School Diploma or equivalent.
• Knowledge of Office 365 Suite, Intune, Windows Server technologies, Active Directory and Group Policy administration.
• Able to communicate clearly and solve problems individually or in a team.
• Excellent organizational and time-management skills.
• Strong customer service and communication abilities.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Knowledge of Windows 11 baseline configuration and MEM/AAD.
• Ability to work under stress and maintain professionalism.
• Capable of lifting 50+ lbs occasionally.

Responsibilities

• Troubleshoot, install, configure and maintain workstation and peripheral configurations.
• Perform IT equipment moves for current employees and new hires.
• Monitor and report client-level computer system performance.
• Administer accounts, network rights, and access to systems and equipment.
• Perform New Hire and Departure IT tasks.
• Baseline reclaimed and new IT systems per procedures.
• Enter, update, track and close all support tickets.
• Assist with telephone system setup, extensions, and database.
• Assist with Dell warranty part replacements.
• Track software licenses and physical assets.
• Analyze and resolve end-user hardware/software problems; provide training when needed.
• IT equipment disposal as needed.
• Other duties as assigned.

Skills

Communication

Problem solving

Teamwork

Customer service

Time management

Organizational skills

Troubleshooting

Networking fundamentals

Windows 11 setup

Education

Associate or Bachelor’s Degree in Computer Science or relevant field

Microsoft 365 Fundamentals

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

Office 365 Suite

Intune management

Windows Server

Active Directory

Group Policy

Microsoft Endpoint Manager (MEM)

Azure Active Directory (AAD)

VMware/Hyper-V

Job description

SCCI in King George, VA is seeking a Help Desk Technician to support our IT team on-site. You will install, configure, and maintain workstations and peripherals, manage user accounts, and assist with phone systems and assets. This role emphasizes teamwork, customer service, and problem solving in a fast-paced environment.

The position requires a U.S. citizenship with ability to obtain a Secret Clearance, a high school diploma, and strong knowledge of Office 365, Windows Server, Active Directory,