Field IT Technician: Onsite Setup & Client Support

Confidential Careers; McLean (VA); On-site; USD 52,000 - 72,000; Full time

Job summary

Confidential Careers is seeking a Help Desk professional in McLean, VA to support client environments with desktop OS troubleshooting, AD, Intune, and Office 365 administration. You will onboard/offboard users, deploy MFA, and manage mailbox configurations while collaborating with cross-functional teams.

The role requires 2+ years in a Help Desk, strong communication, and flexibility for on-call or after-hours work as needed.

Qualifications

• Minimum 2 years of work experience in a Help Desk role.
• Solid customer service, communication, and organizational skills.
• Ability to work under tight deadlines and shifting priorities.

Responsibilities

• Train and guide clients in software and hardware usage.
• Onboard and offboard client employees.
• Complete move/add/changes of client workstations.
• Collaborate with other departments to solve complex issues.
• Tasks assigned by leadership.
• Travel as needed to client locations.

Skills

Desktop OS troubleshooting

Active Directory basics

Backup software basics

DNS & DHCP basics

Intune basics

Office 365/Exchange administration

Mailbox management / shared mailbox

Outlook setup

Printer setup on server

NTFS/share permissions management

MFA deployment to end users

365 Apps installation

Credential Manager

Connectivity troubleshooting

Tools

Active Directory

Intune

Office 365/Exchange

Click-to-Run

DNS/DHCP

File/Print servers

Job description

Confidential Careers is seeking a Help Desk professional in McLean, VA to support client environments with desktop OS troubleshooting, AD, Intune, and Office 365 administration. You will onboard/offboard users, deploy MFA, and manage mailbox configurations while collaborating with cross-functional teams.

The role requires 2+ years in a Help Desk, strong communication, and flexibility for on-call or after-hours work as needed.