Helpdesk Support (#25-149)

Strategic Analysis, Inc.; Arlington (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Strategic Analysis, Inc. in Arlington, VA is seeking a versatile Helpdesk Support to deliver Tier 1 and 2 IT assistance for the main office. You will support Windows 11, macOS, Office 365, and corporate applications while communicating with all staff.

Requirements include 4+ years IT support with a HS, or 2+ with an AS/BS, a BS in IT or related field or certifications, and the ability to obtain DoD Secret clearance.

Qualifications

• 4+ years IT support with HS
• 2+ years with AS or BS in IT or related field
• B.S. in Information Technology or related field or equivalent work experience/certifications

Responsibilities

• Provide Tier 1 and Tier 2 helpdesk support (investigation, troubleshooting, resolution) for internal and external customers
• Monitor support email and phone line and manage requests in Service Desk Plus
• Install, diagnose, and perform minor repairs to computer hardware and peripherals
• Support Office 365 and corporate applications and provide AD/Intune management

Skills

Tier 1/2 support

Office 365 support

Windows 11

macOS

Communication skills

Education

HS Diploma

AS/Bachelor IT or related

Tools

Active Directory

Service Desk Plus

Intune

Microsoft 365

Computer imaging

Job description

Strategic Analysis, Inc. (SA) is seeking a versatile, skilledHelpdesk Supportto join our exceptional team. Qualified candidates will meet the requirements detailed below necessary to provide technical IT support to our main office in Arlington, VA. Candidates will be interacting with all employees at the organization.

• Tier 1 and Tier 2 help desk support
• Office 365 and corporate application support
• Strong communication skills
• Experience supporting Windows 11 and macOS operating systems
• Years of experience: 4+ with HS, 2+ with AS, or BS (directly related to IT support)
• Education: B.S. in Information Technology or related field or equivalent work experience/certifications
• Ability to obtain DoD Secret clearance

Preferred Skills:

• Experience with helpdesk ticketing systems
• Active Directory and User Account Management
• Experience with Microsoft 365 applications and Intune
• Setup and imaging of new computers
• VPN setup and troubleshooting

Job Requirements:

• Relevant certifications: CompTIA Sec+, Net+, Microsoft Certified Professional
• Deliver high quality customer service and provide Tier 1 and Tier 2 helpdesk support (investigation, troubleshooting, and resolution) for internal and external customers of computer software and hardware
• Monitor the support email and phone line to manage support requests in Service Desk Plus
• Install, diagnose, and perform minor repairs to computer and audio-visual hardware, software, and peripheral equipment (external displays, printers, scanners, etc.)

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