Entry-Level IT Helpdesk Technician - On-Site (Fairfax)

FVCbankCorp, Inc.; Fairfax, Northern (VA, KY); Hybrid; USD 50,000 - 60,000; Full time

Job summary

FVCbank in Fairfax, VA is seeking an IT Helpdesk Technician to provide user support for multiple applications and troubleshoot incidents with users, focusing on productivity and reliability. This in-person role reports to the Help Desk Manager and requires strong Microsoft OS and O365 administration skills.

Ideal candidates have a high school diploma, 0–1 year of help desk experience, and knowledge of Active Directory, Citrix, virtual environments, and print management.

Qualifications

• High School Diploma required.
• 0–1 year of help desk experience.
• Experience with Microsoft OS and O365 administration.
• Understanding of AD, Citrix, virtual environments and print management.

Responsibilities

• Assist in supporting multiple applications and troubleshoot incidents for users.
• Follow up with users on requests and problems.
• Collaborate with technical support and third-party vendors.
• Create, maintain, and delete user accounts for network and third-party apps.
• Travel to locations for onsite support and participate in after-hours rotations.

Skills

Help desk

Microsoft OS

O365 admin

Active Directory

Citrix

Virtual environments

Print management

Education

High School Diploma

Job description

FVCbank in Fairfax, VA is seeking an IT Helpdesk Technician to provide user support for multiple applications and troubleshoot incidents with users, focusing on productivity and reliability. This in-person role reports to the Help Desk Manager and requires strong Microsoft OS and O365 administration skills.

Ideal candidates have a high school diploma, 0–1 year of help desk experience, and knowledge of Active Directory, Citrix, virtual environments, and print management.