Help Desk Technician I — Windows, AD & Cloud Support

AMERICAN SYSTEMS; Quantico Base (VA); On-site; USD 42,000 - 68,000; Full time

Job summary

AMERICAN SYSTEMS seeks a Help Desk Technician I to deliver in-person, phone, and remote technical support on government systems at Quantico Base. You will log requests, manage AD accounts, and resolve OS and app issues across Google Workspace and Office365.

The role requires US citizenship, a DoD Interim Secret/Secret clearance, and 1 year of help desk experience. A current 8570 IAT II certification is required at hire, with potential after-hours support included.

Qualifications

• U.S. Citizenship required by security policy.
• Active DoD Interim Secret or Secret clearance required.
• 1 year of demonstrated help desk or desk-side support experience.
• DOD 8570 IAT Level II certification required at hire (e.g., CompTIA Security+ CE).
• Experience with Microsoft Office Outlook, Excel, and Word.
• Experience with ticketing systems Remedy, ServiceNow, ConnectWise, Jira, etc.
• Experience with Active Directory and Windows OS.
• Excellent interpersonal and communication skills (written and oral).
• Strong team player; goal oriented.
• Ability to manage multiple priorities and delegate effectively.
• Ability to solve problems and translate policies into daily operations.
• Keen attention to detail.
• Weekend or after-hours support may be required.

Responsibilities

• Log help desk requests, generate trouble tickets, and report status to the Government.
• Create/modify/maintain/troubleshoot Active Directory accounts and systems.
• Troubleshoot end user devices OS and apps via phone, remote, and on-site.
• Maintain and support end user device OS and applications.
• Apply patches, updates, and security fixes to end user devices.
• Troubleshoot issues with Google Workspace or Office365.
• Coordinate system image configuration changes with the SCCM Image Team.
• Install/configure/maintain client applications and baselines on devices.
• Perform minor hardware repair and replacements on government systems.
• Create/update documentation for technical processes.
• Assist in documentation of hardware/software changes and service requests.
• May assist with MCU content management responsibilities.

Skills

Communication skills

Teamwork

Prioritization

Problem solving

Attention to detail

Organizational skills

Work under pressure

Self-motivation

Tools

Remedy

ServiceNow

ConnectWise

Jira

Active Directory

Windows OS

Outlook

Excel

Word

Job description

AMERICAN SYSTEMS seeks a Help Desk Technician I to deliver in-person, phone, and remote technical support on government systems at Quantico Base. You will log requests, manage AD accounts, and resolve OS and app issues across Google Workspace and Office365.

The role requires US citizenship, a DoD Interim Secret/Secret clearance, and 1 year of help desk experience. A current 8570 IAT II certification is required at hire, with potential after-hours support included.