On-Site IT Help Desk Technician - User Support

TTM Technologies Inc.; St. Louis (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401K

Paid vacation & holidays

Dental & vision insurance

Job summary

TTM Technologies, Inc. is seeking a Client Services Level 1 Technician in St. Louis, MO to provide first-line IT support for hardware, software, and network issues.

You will log requests, diagnose problems, and guide users through solutions while documenting steps and escalating complex cases as needed. Ideal candidates have 2–3 years of help desk experience, a high school diploma (Associate degree preferred), and certifications such as CompTIA A+ or Network+.

Qualifications

• High school diploma or equivalent required.
• Associate degree in IT/CS preferred.
• Relevant technical certifications (CompTIA A+, Network+) preferred.
• Minimum 2–3 years of Help Desk/desktop support experience in a corporate environment.

Responsibilities

• Provide first-line technical support via phone, email, and ticketing system.
• Log and document all support requests with accurate details.
• Diagnose and resolve Level 1 issues and escalate complex cases to Level 2.
• Maintain knowledge base articles and contribute to documentation.

Skills

Troubleshooting

Technical learning

Problem-solving

Documentation

Following procedures

Education

High school diploma

Associate degree in IT/CS

Tools

Remote support tools

Ticketing/ITSM systems

Active Directory

Mobile Device Management

Job description

TTM Technologies, Inc. is seeking a Client Services Level 1 Technician in St. Louis, MO to provide first-line IT support for hardware, software, and network issues.

You will log requests, diagnose problems, and guide users through solutions while documenting steps and escalating complex cases as needed. Ideal candidates have 2–3 years of help desk experience, a high school diploma (Associate degree preferred), and certifications such as CompTIA A+ or Network+.