IT Helpdesk Specialist I - Customer-Focused Support

Conference Technologies; St. Louis, Maryland Heights (MO, MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive base salary (DOE)

Employer‑matched medical and dental保险

Employer‑matched 401K up to 3%

Bonus eligibility

PTO and holidays + floating holidays

Gifts for life events

Cell phone reimbursement

Disability insurance

Job summary

Conference Technologies (CTI) in St. Louis, MO is seeking a Helpdesk / IT Support Specialist I (Level 1) to be the first point of contact for internal IT support. You will respond to calls, triage tickets, and guide employees to quick resolutions while documenting steps for the next team member.

CTI offers training, a collaborative environment, and a competitive benefits package. Travel 10–15% may be required as needed.

Qualifications

• 1+ year of experience in an IT helpdesk or customer-facing technical support role.
• High school diploma or equivalent.
• Able to travel 10–15% of the time (as needed).

Responsibilities

• Deliver a fantastic support experience: be friendly, professional, and responsive.
• Triage & ticket management: log, prioritize, update, and resolve tickets with notes.
• Phone & walk-up support: answer calls and guide employees through solutions.
• Troubleshoot common end-user issues: Windows/macOS, Microsoft 365, email/Teams, login issues, Wi‑Fi.
• Hardware & peripherals support: printers, monitors, webcams, mice, mobile devices.
• User onboarding support: assist with new-hire setup during onboarding events.
• Documentation: create/update quick guides and knowledge articles.
• Other tasks as assigned.

Skills

Customer service mindset

Communication skills

Independent work

Problem solving

Education

High school diploma or equivalent

Job description

Conference Technologies (CTI) in St. Louis, MO is seeking a Helpdesk / IT Support Specialist I (Level 1) to be the first point of contact for internal IT support. You will respond to calls, triage tickets, and guide employees to quick resolutions while documenting steps for the next team member.

CTI offers training, a collaborative environment, and a competitive benefits package. Travel 10–15% may be required as needed.