IT Help Desk Technician

City of Columbia, MO

Columbia Township (MO)

On-site

USD 29,000 - 36,000

Full time

14 days+

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Job summary

City of Columbia, Missouri IT department is seeking an IT Help Desk Technician to troubleshoot, maintain, install, and repair computer hardware, software, and peripherals. Provides customer support and training, identifies and resolves network issues, and maintains incident logs.

Requirements include a high school diploma or equivalent with 1 year of related experience; valid driver’s license; A+ and Microsoft certifications preferred; availability for on-site support and after-hours on-call as

Qualifications

High school diploma or equivalent; certification program.
1 year of related IT support experience.
Knowledge of computer hardware, peripherals, and basic networking.
Experience with Microsoft Windows operating systems and Microsoft Office Suites.
Familiarity with Google Workspace and basic office software.
Ability to document issues and maintain incident logs.

Responsibilities

Provides front-facing customer service and IT support; assists via phone, email, and in person.
Installs, configures, deploys, and supports end-user hardware and software; diagnoses issues.
Performs end-user IT equipment moves and configurations.
Delivers end-user training and documents processes for software and hardware.