On-Site Tier 1 IT Technician — Help Desk & Troubleshooting

CarShield; Missouri; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision, and life

401(k) with employer match

Discounted CarShield policies

Discounted Lindenwood University tu it

Professional development opportunities

On-site recreation

On-site fitness facilities

Job summary

CarShield is seeking a Tier 1 IT Technician to join its growing Tech Support team at the St. Peters, Missouri headquarters.

This role is the first point of contact for internal IT issues, handling devices, software, and user support with a focus on reliability and teamwork. Responsibilities include triaging incidents, troubleshooting hardware and peripherals, and maintaining accurate records in the incident management system.

Qualifications

• Two to three years of experience in a help desk or IT support environment.
• Strong working knowledge of computer hardware installation, maintenance, and repair.
• Proficiency with Microsoft Word, Microsoft Excel, Google Workspace, and collaboration tools.

Responsibilities

• Provide Tier 1 help desk support to internal employees through the ticketing system, chat, and in-person assistance.
• Troubleshoot computers, thin clients, phones, headsets, and other peripherals.
• Assist with the setup, maintenance, and servicing of IT equipment.
• Accurately document incidents, troubleshooting steps, and resolutions in the incident management system.
• Serve as a liaison between the IT department and departments throughout the organization.
• Perform other IT tasks and projects as assigned.

Skills

Help desk experience

IT support

Troubleshooting hardware

Communication skills

Tools

Microsoft Word

Microsoft Excel

Google Workspace

Ticketing systems

Job description

CarShield is seeking a Tier 1 IT Technician to join its growing Tech Support team at the St. Peters, Missouri headquarters.

This role is the first point of contact for internal IT issues, handling devices, software, and user support with a focus on reliability and teamwork. Responsibilities include triaging incidents, troubleshooting hardware and peripherals, and maintaining accurate records in the incident management system.