IT Help Desk Technician | On‑Site Support & Growth

State Technical College of Missouri; Missouri; On-site; USD 20,000 - 29,000; Full time

Job summary

State Technical College of Missouri is seeking a full-time IT Help Desk Technician for the IT Department. This on-site position supports faculty, staff, and students, with hours Monday through Friday, 8:00 a.m. – 5:00 p.m.

The successful candidate will assist users, document issues, and provide friendly, professional IT support. Responsibilities include ticketing, basic troubleshooting, password/account assistance, and remote support following established procedures.

Qualifications

• High school diploma or equivalent.
• Basic familiarity with computers, Windows, and common software.
• Understanding of computer hardware and basic troubleshooting.
• Strong communication, interpersonal and customer service skills.
• Ability to follow instructions, document information accurately, and learn new procedures.
• Good organizational skills and ability to handle multiple requests in a fast-paced environment.
• Willingness to learn, ask questions, and work with IT teammates.

Responsibilities

• Help Desk Support: Answer incoming IT support calls and provide friendly service to faculty, staff, and students.
• Ticket Documentation: Create, update, and maintain tickets with user info and resolutions.
• Basic Technical Troubleshooting: Assist users with common IT issues following procedures.
• Password & Account Assistance: Help with resets and MFA issues per IT procedures.
• Remote User Assistance: Guide users through basic troubleshooting remotely.
• Ticket Monitoring & Follow-Up: Monitor requests and ensure timely issue resolution.
• Issue Escalation: Elevate complex problems to appropriate IT personnel with clear notes.
• Employee Technology Support: Assist with onboarding/offboarding and equipment prep.
• Basic Equipment Support: Help connect peripherals and setup equipment.
• Documentation & Procedures: Follow IT procedures and maintain knowledge base.
• Information Security: Protect confidential information per college policies.
• Professional Development: Learn new technologies alongside IT staff.

Skills

Strong communication

Interpersonal skills

Customer service

Team collaboration

Willingness to learn

Ability to manage multiple requests

Basic familiarity with computers

Education

High school diploma or equivalent

Tools

Microsoft 365

Help desk ticketing systems

Job description

State Technical College of Missouri is seeking a full-time IT Help Desk Technician for the IT Department. This on-site position supports faculty, staff, and students, with hours Monday through Friday, 8:00 a.m. – 5:00 p.m.

The successful candidate will assist users, document issues, and provide friendly, professional IT support. Responsibilities include ticketing, basic troubleshooting, password/account assistance, and remote support following established procedures.