Help Desk Technician (Contract)

Professional Search Group, Inc.; Columbia City (IN); On-site; USD 25,000 - 39,000; Full time

Job summary

Professional Search Group, Inc. is seeking a proactive Help Desk / PC Technician for a contract engagement in Columbia City, IN.

You will deliver Tier 1 support to administrative staff and production teams, blending software troubleshooting with hands-on hardware deployment on the manufacturing floor. This role requires 1–3 years of relevant experience, familiarity with Windows imaging, Active Directory, and Microsoft Office administration, and the ability to lift up to 40 lbs and navigate a

Qualifications

• 1–3 years in Help Desk/Desktop Support or PC Technician roles.
• Experience with Windows imaging/deployment tools and AD.
• Able to lift up to 40 lbs and work on a manufacturing floor.

Responsibilities

• Image, configure, test, and deploy desktops, laptops, tablets, and peripherals.
• Provide rapid-response plant floor support for ruggedized terminals and printers.
• Handle password resets, account lockouts, software installs, and onboarding/offboarding.
• Troubleshoot Windows 10/11, Office apps, and ensure connectivity to ERP/CAD licensing.
• Assist with patch cabling, mapping drives, IP conflicts, and Wi‑Fi connectivity on-site.
• Maintain IT inventory records and detailed ticket notes.

Skills

Windows imaging

Active Directory

Microsoft Office admin

Hardware troubleshooting

Communication skills

Physical capability

Job description

Job Title: Help Desk / PC Technician (Contract)

Location: Columbia City, IN (On-site)

Position Type: Contract

Shift: 1st Shift

Position Overview

We are seeking a proactive, hands-on Help Desk / PC Technician for a contract engagement with a premier manufacturing organization in Columbia City, IN. In this role, you will provide critical Tier 1 technical support, ensuring both administrative staff and production floor operations run smoothly.

This position is ideal for a detail-oriented technician who enjoys a mix of classic software troubleshooting and physical, hands-on hardware deployment in a fast-paced environment.

Key Responsibilities

• Hardware Deployment & Refresh: Image, configure, test, and deploy desktop PCs, laptops, tablets, and peripherals for new hires and hardware lifecycle upgrades.
• Plant Floor Support: Provide rapid-response technical troubleshooting for production line hardware, including ruggedized terminals, barcode scanners, and industrial label/thermal printers.
• User Provisioning: Handle day-to-day ticket queues for password resets, account lockouts, software installations, and active user onboarding/offboarding.
• Software & OS Triage: Support and troubleshoot Windows 10/11 operating systems, Microsoft Office apps (Outlook, Teams, Excel), and ensure local connectivity to core enterprise software (ERP/CAD licensing).
• Basic Network Support: Assist with physical patch cabling, mapping network drives, identifying IP address conflicts, and troubleshooting local Wi-Fi or workstation connectivity issues.
• Documentation: Maintain accurate records of IT inventory, hardware deployments, and detailed notes within the internal ticketing system.

Qualifications & Skills

• Experience: 1–3 years of experience in a Help Desk, Desktop Support, or PC Technician role (experience in a manufacturing, warehouse, or logistics environment is a major plus).
• Technical Knowledge: Proven experience with Windows OS imaging/deployment tools, Active Directory (users and groups), and Microsoft Office administration.
• Hardware Familiarity: Comfortable troubleshooting PC components, multi-monitor setups, and specialized peripherals (e.g., Zebra or Honeywell scanners/printers).
• Soft Skills: Strong communication skills with the ability to explain technical solutions to non-technical users, from corporate executives to plant floor operators.
• Physical Requirements: Ability to walk the manufacturing floor, lift up to 40 lbs of IT equipment, and crawl under desks for physical cabling and workstation setups when required.

Preferred Certifications (Not Required)

• CompTIA A+, Network+, or Security+
• Microsoft Certified: Endpoint Administrator Associate