On-Site IT Help Desk Technician — 4–6 Week Assignment

Eaworkforce; Town of Hyde Park (NY); On-site; USD 34,000 - 39,000; Full time

Job summary

Eaworkforce Hyde Park, NY is seeking a customer-focused IT Help Desk Technician for a 4–6 week, on-site assignment. This temporary role supports end users with hardware, software, printers, workstation deployments and network connectivity issues, delivering excellent service.

You will provide remote and on-site support, troubleshoot via phone, email, chat, and in person, and help setup desktops, laptops and peripherals.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred (or equivalent experience)
• 1–2 years of IT support, help desk, desktop support, or technical support experience
• Strong knowledge of Windows operating systems and PC troubleshooting
• Experience configuring and deploying laptops, desktops, and peripheral devices
• Familiarity with Active Directory, Microsoft environments, and basic networking concepts
• Understanding of LAN/WAN connectivity and end-user support best practices
• Strong analytical and problem-solving abilities
• Excellent customer service and communication skills
• Ability to manage multiple priorities in a fast-paced support environment
• Experience working in higher education, multi-site organizations, or corporate environments is a plus

Responsibilities

• Provide Tier 1 technical support for hardware, software, printing, classroom technology, and network-related issues
• Troubleshoot and resolve end-user problems via phone, email, chat, and in-person support
• Set up, configure, and deploy desktops, laptops, and peripheral equipment
• Install, update, and maintain Windows operating systems and business applications
• Support user account management and Active Directory-related tasks
• Assist with workstation imaging, software installations, and equipment upgrades
• Create and maintain technical documentation and user guides
• Support employee onboarding by preparing technology equipment and assisting with new‑hire technology orientations
• Monitor help desk tickets and ensure issues are resolved in a timely manner
• Identify recurring technical issues and recommend solutions to improve support efficiency

Skills

IT support

Customer service

Communication skills

Problem-solving

Multi-tasking

Windows troubleshooting

Printer & network basics

Education

Associate degree in IT/CS or related field

Tools

Active Directory

Windows OS

PC imaging/deployment

Job description

Eaworkforce Hyde Park, NY is seeking a customer-focused IT Help Desk Technician for a 4–6 week, on-site assignment. This temporary role supports end users with hardware, software, printers, workstation deployments and network connectivity issues, delivering excellent service.

You will provide remote and on-site support, troubleshoot via phone, email, chat, and in person, and help setup desktops, laptops and peripherals.