Onsite IT Help Desk Specialist - 401K Match

Cinter-Networks; New York (NY); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

401K match

No insurance

Job summary

Cinter-Networks in New York City is seeking an IT Help Desk Support Specialist to provide end-user support onsite. You will troubleshoot hardware and software, install and test systems, and communicate with customers and internal teams during the resolution of issues.

The right candidate has 1–2 years of experience, a degree in Computer Science or related field, and strong English communication skills. This is a non-exempt, on-site W-2 role with standard hours and a 1 hour unpaid lunch.

Qualifications

• Bachelor’s degree in Computer Science or related field or equivalent IT experience.
• 1–2 years of end user support with Windows LAN/WAN/Remote Access experience.
• Proficient with Windows OS, Office365, and Adobe Acrobat.

Responsibilities

• Provide technical support for end-user customers via phone, email, or in person; analyze and troubleshoot problems.
• Document processes and solutions to aid continuous improvement.
• Perform server administration and monitoring tasks.
• Monitor network environment and perform desktop/network maintenance.
• Assist with user account management and basic administration.
• Prioritize requests and escalate to appropriate teams as needed.

Skills

End-user support

Communication

Troubleshooting

Team collaboration

Education

Bachelor’s degree in Computer Science or related field

Tools

Windows OS

Office365

Adobe Acrobat

iOS devices management

Conference System

MS Surface

HP laptops

Job description

Cinter-Networks in New York City is seeking an IT Help Desk Support Specialist to provide end-user support onsite. You will troubleshoot hardware and software, install and test systems, and communicate with customers and internal teams during the resolution of issues.

The right candidate has 1–2 years of experience, a degree in Computer Science or related field, and strong English communication skills. This is a non-exempt, on-site W-2 role with standard hours and a 1 hour unpaid lunch.