IT Help Desk Technician

Eaworkforce; Town of Hyde Park (NY); On-site; USD 34,000 - 39,000; Full time

Job summary

Eaworkforce Hyde Park, NY is seeking a customer-focused IT Help Desk Technician for a 4–6 week, on-site assignment. This temporary role supports end users with hardware, software, printers, workstation deployments and network connectivity issues, delivering excellent service.

You will provide remote and on-site support, troubleshoot via phone, email, chat, and in person, and help setup desktops, laptops and peripherals.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred (or equivalent experience)
• 1–2 years of IT support, help desk, desktop support, or technical support experience
• Strong knowledge of Windows operating systems and PC troubleshooting
• Experience configuring and deploying laptops, desktops, and peripheral devices
• Familiarity with Active Directory, Microsoft environments, and basic networking concepts
• Understanding of LAN/WAN connectivity and end-user support best practices
• Strong analytical and problem-solving abilities
• Excellent customer service and communication skills
• Ability to manage multiple priorities in a fast-paced support environment
• Experience working in higher education, multi-site organizations, or corporate environments is a plus

Responsibilities

• Provide Tier 1 technical support for hardware, software, printing, classroom technology, and network-related issues
• Troubleshoot and resolve end-user problems via phone, email, chat, and in-person support
• Set up, configure, and deploy desktops, laptops, and peripheral equipment
• Install, update, and maintain Windows operating systems and business applications
• Support user account management and Active Directory-related tasks
• Assist with workstation imaging, software installations, and equipment upgrades
• Create and maintain technical documentation and user guides
• Support employee onboarding by preparing technology equipment and assisting with new‑hire technology orientations
• Monitor help desk tickets and ensure issues are resolved in a timely manner
• Identify recurring technical issues and recommend solutions to improve support efficiency

Skills

IT support

Customer service

Communication skills

Problem-solving

Multi-tasking

Windows troubleshooting

Printer & network basics

Education

Associate degree in IT/CS or related field

Tools

Active Directory

Windows OS

PC imaging/deployment

Job description

IT Help Desk Technician

Location:

Hyde Park, NY (100% On-site)

Employment Type:

Full-Time | Temporary Assignment (4–6 Weeks)

Pay Rate:

$25–$28 per hour, based on experience

Schedule:

Monday–Friday

• 8:00 AM – 4:00 PM or
• 9:00 AM – 5:00 PM

Job Overview

We are seeking a customer-focused IT Help Desk Technician to provide front-line technical support for end users in a fast-paced environment. This temporary assignment is ideal for someone with experience supporting hardware, software, printers, workstation deployments, and network connectivity issues. The successful candidate will provide both remote and onsite support while delivering exceptional customer service and ensuring technology issues are resolved efficiently.

IT Help Desk Technician Responsibilities

• Provide Tier 1 technical support for hardware, software, printing, classroom technology, and network-related issues
• Troubleshoot and resolve end-user problems via phone, email, chat, and in-person support
• Set up, configure, and deploy desktops, laptops, and peripheral equipment
• Install, update, and maintain Windows operating systems and business applications
• Support user account management and Active Directory-related tasks
• Assist with workstation imaging, software installations, and equipment upgrades
• Create and maintain technical documentation and user guides
• Support employee onboarding by preparing technology equipment and assisting with new‑hire technology orientations
• Monitor help desk tickets and ensure issues are resolved in a timely manner
• Identify recurring technical issues and recommend solutions to improve support efficiency

Qualifications & Skills

• Associate degree in Information Technology, Computer Science, or related field preferred (or equivalent experience)
• 1–2 years of IT support, help desk, desktop support, or technical support experience
• Strong knowledge of Windows operating systems and PC troubleshooting
• Experience configuring and deploying laptops, desktops, and peripheral devices
• Familiarity with Active Directory, Microsoft environments, and basic networking concepts
• Understanding of LAN/WAN connectivity and end-user support best practices
• Strong analytical and problem-solving abilities
• Excellent customer service and communication skills
• Ability to manage multiple priorities in a fast-paced support environment
• Experience working in higher education, multi-site organizations, or corporate environments is a plus

Physical Requirements

• Ability to lift and carry equipment weighing up to 50 pounds
• Ability to stand, bend, walk, and move equipment throughout the workday
• Frequent computer use and technical troubleshooting activities

Why Join This Opportunity?

• Competitive hourly pay
• Consistent weekday schedule
• Hands‑on technical support experience
• Opportunity to work with a variety of technologies and end users
• Great short‑term assignment for experienced IT professionals

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