IT Help Desk Technician - On-Site Support (Travel)

Colonial Group; City of Middletown (NY); Hybrid; USD 29,000 - 32,000; Full time

Job summary

Clear Destination Inc. is seeking an IT Helpdesk Assistant in Middletown, NY to deliver effective technical support and guide users through IT systems. You will log and manage tickets, document details, and provide assistance via phone or remote tools.

The role requires 1–2 years in hardware/software support, basic Microsoft Office proficiency, and a valid driver’s license. On-site hours are Monday–Friday with some travel to regional agency sites.

Qualifications

• Basic knowledge of Microsoft desktop systems, operating systems, and the Office application suite.
• 1–2 years of progressive experience in computer hardware and software support.
• Associate Degree in Computer Information Systems or related field preferred.
• Previous customer service experience in a help desk environment preferred.

Responsibilities

• Provide technical support for help desk calls and create tickets in the help desk ticketing system.
• Manage and monitor all incoming tickets, ensuring all necessary information is collected for resolution.
• Perform basic troubleshooting and assistance via phone or through remote support tools.
• Travel to different agency sites as needed, covering Orange, Ulster, Dutchess, Sullivan, Columbia, Greene, Queens, and Westchester counties.

Skills

Customer service

Communication

Organization

Bilingual (EN/ES) a plus

Education

Associate degree in Computer Information Systems or related field

Job description

Clear Destination Inc. is seeking an IT Helpdesk Assistant in Middletown, NY to deliver effective technical support and guide users through IT systems. You will log and manage tickets, document details, and provide assistance via phone or remote tools.

The role requires 1–2 years in hardware/software support, basic Microsoft Office proficiency, and a valid driver’s license. On-site hours are Monday–Friday with some travel to regional agency sites.