Part-Time Onsite IT Helpdesk Technician

Acture Solutions Inc; Town of Fishkill (NY); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

Part-time schedule 3 days per week

Professional development opportunities

Hands-on IT experience

Job summary

Acture Solutions Inc is seeking a motivated Level I Helpdesk Technician to join our Onsite Services team in Dutchess County. In this part-time role, you’ll provide frontline IT support across client facilities, helping end users resolve day-to-day technology issues while gaining hands-on experience across a variety of systems and devices.

If you enjoy troubleshooting technology, helping people, and building your IT skills in a client-facing environment, this is an opportunity to make an impact

Qualifications

• 1–2 years of desktop support or helpdesk experience.
• Hands-on experience troubleshooting desktops, laptops, software and peripherals.
• Working knowledge of Windows endpoints and common business applications.
• Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and workstation connectivity.
• Familiarity with Active Directory and user account administration.
• Experience with helpdesk or ticketing systems.
• CompTIA A+, Network+, and/or Security+ certification preferred.
• Ability to work onsite three days per week and travel up to 25%.

Responsibilities

• Serve as the first point of contact for technical support across client facilities.
• Log, track, update, and resolve support requests through the helpdesk ticketing system.
• Troubleshoot desktops, laptops, software applications, and workstation connectivity issues.
• Set up, configure, and support printers, peripherals, and other end-user technology.
• Perform device setup, deployment, and swap-outs as needed.
• Assist with user account administration, password resets, and access provisioning.
• Troubleshoot basic network connectivity issues (TCP/IP, DNS, DHCP, Wi‑Fi).
• Support Active Directory and other user account management tools.
• Escalate complex issues to Level II and III support teams.
• Maintain accurate technology asset and inventory records.
• Assist with new-employee onboarding and device setup.

Skills

Desktop support

Helpdesk

Windows OS

Networking basics

Active Directory

Ticketing system

CompTIA A+

Onsite support

Tools

Active Directory

Ticketing system

Job description

Acture Solutions Inc is seeking a motivated Level I Helpdesk Technician to join our Onsite Services team in Dutchess County. In this part-time role, you’ll provide frontline IT support across client facilities, helping end users resolve day-to-day technology issues while gaining hands-on experience across a variety of systems and devices.

If you enjoy troubleshooting technology, helping people, and building your IT skills in a client-facing environment, this is an opportunity to make an impact