On-Site IT Field Technician — Windows, Mac & Printers

Pomeroy; Bothell (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Pomeroy is seeking an experienced IT Field Technician to deliver hands-on technical support for end users and enterprise IT infrastructure in the Bothell area. The role spans hardware/software troubleshooting, imaging PCs, and supporting Windows and Apple environments from Windows XP to Windows 11 and macOS/iOS platforms.

Responsibilities include on-site installations, printer management, asset/ticket tracking, and escalation when needed, with a focus on customer-friendly service and rapid issue

Qualifications

• 3+ years of hands-on IT field support or desktop support experience.
• Experience with ticket management and IT asset management.
• Strong experience installing, configuring, supporting, and troubleshooting hardware and software.
• Experience supporting Windows XP, Windows 10, and Windows 11.
• Experience supporting macOS and iOS devices.
• Experience with network printers, including HP printer configuration, consumable replacements, and equipment moves.
• Experience with Active Directory and Microsoft Office/Microsoft 365 (O365).
• Experience configuring and deploying PCs and notebooks through imaging, SCCM, and standalone installation methods.
• Experience providing both remote and hands-on technical support.
• Strong troubleshooting, problem-solving, and customer service skills.
• Ability to lift and carry equipment weighing up to 40 pounds.

Responsibilities

• Provide on-site technical support for customers, including installation, configuration, maintenance, repair, and replacement of IT hardware and equipment.
• Troubleshoot and resolve hardware, software, operating system, and peripheral-related issues.
• Install, upgrade, maintain, and support desktops, laptops, notebooks, mobile devices, printers, and other IT equipment.
• Configure and deploy new PCs and notebooks using imaging tools, SCCM, and standalone installation processes.
• Provide support for Windows XP, Windows 10, Windows 11, macOS, and iOS environments.
• Troubleshoot and support network printers, including HP printer configuration, consumable replacements, equipment moves, and connectivity issues.
• Provide support for Microsoft Office, Microsoft 365/O365, Active Directory, and endpoint security tools.
• Perform remote and on-site installation and support of hardware and software.
• Manage and update support tickets while maintaining accurate asset inventory records.
• Investigate and assist with resolving complex installation, maintenance, and system-related issues.
• Verify system and equipment functionality and ensure operational quality following installation or repair.
• Educate and assist end users with the proper operation and maintenance of supported systems and equipment.
• Escalate complex technical issues to the appropriate support teams for additional troubleshooting and resolution.
• Identify recurring technical issues and assist with analyzing system problem trends.
• Work in office environments supporting walk-up kiosks, vending machines, network printers, and other connected equipment.
• Maintain a high level of customer service while supporting users in a fast-paced technical environment.

Skills

IT field support

Ticket management

Windows XP/10/11

macOS/iOS support

Network printers

Active Directory

Imaging (SCCM)

Remote & on-site support

Troubleshooting

Lifting equipment 40 lbs

Education

High school diploma or GED

Tools

SCCM

Active Directory

Microsoft 365/O365

Imaging tools

Job description

Pomeroy is seeking an experienced IT Field Technician to deliver hands-on technical support for end users and enterprise IT infrastructure in the Bothell area. The role spans hardware/software troubleshooting, imaging PCs, and supporting Windows and Apple environments from Windows XP to Windows 11 and macOS/iOS platforms.

Responsibilities include on-site installations, printer management, asset/ticket tracking, and escalation when needed, with a focus on customer-friendly service and rapid issue