On-Site IT Field Technician – Deskside & AV Support

Kiewit (Canada); Cranford (NJ); On-site; USD 45,000 - 55,000; Full time

Job summary

Kiewit Technology Group in Cranford, NJ is seeking an Entry Level Field Technician to provide deskside and remote IT support for employees and contractors. This full-time, on-site role supports enterprise and desktop applications and requires solid Windows experience and strong customer service.

The position emphasizes on-site problem resolution, professional communication, and the ability to work overtime and travel to various sites as needed. A valid driver’s license is required.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication.
• Experience with Windows operating systems and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Results-oriented with a proactive, collaborative work style.
• Must possess and maintain a valid driver’s license.

Responsibilities

• Provide deskside and remote technical support to employees, subsidiaries, partners, and contractors.
• Provide technical guidance and troubleshoot enterprise and desktop applications. Respond to assigned support tickets in a timely manner.
• Research, resolve, and document technical issues and escalated tickets according to department procedures. Identify and promptly elevate issues that could impact production or service delivery.
• Provide professional, high-quality customer service and maintain strong relationships with customers, team members, and department contacts.
• Prioritize and organize workload to meet requirements, goals, and deadlines.
• Prepare conference rooms for large meetings and troubleshoot office AV systems as needed.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Windows OS

Attention to detail

Proactive

Driver's license

Teamwork

Education

Bachelor’s degree

Tools

PowerShell

ServiceNow

Event Viewer

Job description

Kiewit Technology Group in Cranford, NJ is seeking an Entry Level Field Technician to provide deskside and remote IT support for employees and contractors. This full-time, on-site role supports enterprise and desktop applications and requires solid Windows experience and strong customer service.

The position emphasizes on-site problem resolution, professional communication, and the ability to work overtime and travel to various sites as needed. A valid driver’s license is required.