Onsite IT Field Technician – Deskside & AV Support

Kiewit (Canada); Woodcliff Lake (NJ); On-site; USD 45,000 - 55,000; Full time

Job summary

Kiewit Technology Group is seeking an Entry Level Field Technician for on-site IT support at our Cranford and Woodcliff Lake offices, NJ. This full-time role focuses on deskside and remote assistance, AV support, and project-based deployments.

You’ll be the escalated contact for technical issues not resolved remotely, with opportunities to contribute to site mobilizations and policy implementation. Ideal candidates are customer-focused, with strong communication, Windows/Office experience, and

Qualifications

• Customer service focus with strong interpersonal skills.
• Clear written and verbal communication abilities.
• Experience with Windows OS and Microsoft Office Suite.
• Detail-oriented with solid organizational skills.
• Proactive, collaborative work style with problem solving.
• Timely issue/risk escalation capabilities.
• Active listening and requirement gathering skills.
• Ability to lift 40+ lbs and stand/walk for extended periods.
• Valid driver's license is required.

Responsibilities

• Provide deskside and on-site IT support for staff and partners.
• Troubleshoot enterprise and desktop apps; respond to tickets promptly.
• Document issues and escalate as needed to prevent service delays.
• Deliver professional customer service and maintain relationships.
• Prioritize workload to meet deadlines and goals.
• Prepare conference rooms and maintain AV systems.

Skills

Customer service

Communication

Windows & Office

Attention to detail

Proactive mindset

Issue escalation

Active listening

Lifting 40+ lbs

Driver's license

Education

Bachelor's degree

Job description

Kiewit Technology Group is seeking an Entry Level Field Technician for on-site IT support at our Cranford and Woodcliff Lake offices, NJ. This full-time role focuses on deskside and remote assistance, AV support, and project-based deployments.

You’ll be the escalated contact for technical issues not resolved remotely, with opportunities to contribute to site mobilizations and policy implementation. Ideal candidates are customer-focused, with strong communication, Windows/Office experience, and