Field Technician

Kiewit (Canada); Cranford (NJ); On-site; USD 45,000 - 55,000; Full time

Job summary

Kiewit Technology Group in Cranford, NJ is seeking an Entry Level Field Technician to provide deskside and remote IT support for employees and contractors. This full-time, on-site role supports enterprise and desktop applications and requires solid Windows experience and strong customer service.

The position emphasizes on-site problem resolution, professional communication, and the ability to work overtime and travel to various sites as needed. A valid driver’s license is required.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication.
• Experience with Windows operating systems and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Results-oriented with a proactive, collaborative work style.
• Must possess and maintain a valid driver’s license.

Responsibilities

• Provide deskside and remote technical support to employees, subsidiaries, partners, and contractors.
• Provide technical guidance and troubleshoot enterprise and desktop applications. Respond to assigned support tickets in a timely manner.
• Research, resolve, and document technical issues and escalated tickets according to department procedures. Identify and promptly elevate issues that could impact production or service delivery.
• Provide professional, high-quality customer service and maintain strong relationships with customers, team members, and department contacts.
• Prioritize and organize workload to meet requirements, goals, and deadlines.
• Prepare conference rooms for large meetings and troubleshoot office AV systems as needed.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Windows OS

Attention to detail

Proactive

Driver's license

Teamwork

Education

Bachelor’s degree

Tools

PowerShell

ServiceNow

Event Viewer

Job description

Requisition ID: 183013
Job Level: Entry Level
Home District/Group: DHO Information Technology Group
Department: Technology Group
Market: Corporate Home Office
Employment Type: Full Time

Position Overview

Technology Group Field Technicians are the escalated point of contact for all technical issues that cannot be resolved remotely. They serve as team members by providing on-site technical support for those items escalated. TG Field Technicians are also responsible for providing a consolidated point of contact for Kiewit employees with technical support needs. Field Technicians also assist in technical remote support, job site mobilizations, site changes, and demobilizations. This position supports and assists with implementing Kiewit Technology Group policies and procedures. They must be self-managing and make sound business decisions to deliver projects on time and under budget.

District Overview

Kiewit Technology Group builds solutions to enable and support our company's expansive operations. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team utilizes systems and tools that manage every part of Kiewit's business and the project lifecycle to improve planning and day-to-day execution in the field. We give our people real-time data to make faster, smarter decisions.

Location

This is a full time in office role located in our Cranford, NJ office (Monday/Wednesday/Friday) and our Woodcliff Lake, NJ office (Tuesday/Thursday). This role requires full time on site attendance and is not a remote or hybrid role.

Responsibilities

• Provide deskside and remote technical support to employees, subsidiaries, partners, and contractors.
• Provide technical guidance and troubleshoot enterprise and desktop applications. Respond to assigned support tickets in a timely manner.
• Research, resolve, and document technical issues and escalated tickets according to department procedures. Identify and promptly elevate issues that could impact production or service delivery.
• Provide professional, high-quality customer service and maintain strong relationships with customers, team members, and department contacts.
• Prioritize and organize workload to meet requirements, goals, and deadlines.
• Prepare conference rooms for large meetings and troubleshoot office AV systems as needed.
• Perform other duties as assigned.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Experience with Windows operating systems and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Results-oriented with a proactive, collaborative work style.
• Ability to recognize and elevate issues, risks, and concerns in a timely manner.
• Strong active listening skills with the ability to gather requirements and assess situations.
• Ability to lift and move objects weighing 40+ lbs. and walk for extended periods.
• Must possess and maintain a valid driver’s license.

Preferred Qualifications

• Ability to diagnose complex technical issues using log files, Event Viewer, and other diagnostic tools.
• Experience with PowerShell or another scripting language, including creating and using basic scripts.
• Experience with ServiceNow.
• Bachelor’s degree

Other Requirements

• Regular, reliable attendance
• Work productively and meet deadlines timely
• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment
• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
• Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
• FIELD ROLES ONLY May work at various different locations and conditions may vary

Base Compensation: $33/hr - $40/hr

(Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location)

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Equal Opportunity Employer, including disability and protected veteran status.