On-Site IT Engineer - Client-Facing Tech Support

SWK Technologies, Inc.; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k Retirement Plan

Paid Time Off

Job summary

SWK Technologies, Inc. is seeking an On-Site Engineer to deliver hands-on technical support and solutions at client sites.

You will troubleshoot hardware and software, perform installations and upgrades, and respond to technical queries to ensure smooth operations and high customer satisfaction. You will be the face of SWK Technologies to clients, building long-lasting relationships while maintaining accurate client records and documenting resolutions in our systems.

Qualifications

• Must have prior IT experience.
• Call center experience required.
• MSP experience preferred.
• Ability to build rapport with clients.
• Strong troubleshooting and critical thinking skills.
• Positive and professional demeanor.

Responsibilities

• Troubleshoot hardware and software issues.
• Perform installations and upgrades.
• Provide on-site technical support to clients.
• Assist clients with technical queries.
• Maintain customer satisfaction and relationships.

Skills

Technical support

On-site troubleshooting

Customer service

Remote support

Communication skills

Tools

Ticketing system

Job description

SWK Technologies, Inc. is seeking an On-Site Engineer to deliver hands-on technical support and solutions at client sites.

You will troubleshoot hardware and software, perform installations and upgrades, and respond to technical queries to ensure smooth operations and high customer satisfaction. You will be the face of SWK Technologies to clients, building long-lasting relationships while maintaining accurate client records and documenting resolutions in our systems.