On-Site IT Desktop Support Specialist

Insight Global; Andover (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

Insight Global in Andover, MA is seeking an IT Desktop Support Technician to be the first point of contact for end users, supporting Mac and Windows across on-site environments. You will install software, troubleshoot problems, build and deploy hardware images, perform IMAC tasks, and manage OS configuration to keep endpoints healthy.

This role requires strong technical skills, effective communication, and the ability to work independently in a fast-paced setting.

Qualifications

• 3+ years of end-user support experience.
• Experience with IT ticketing/incident management systems.
• Strong Active Directory experience.
• Microsoft 365 (O365) experience beyond basic administration.
• PowerShell experience.
• Apple Mac hardware/software support experience.
• Experience with systems management tools (SMS or equivalent).
• JAMF (3+ years)
• Apple Business Manager (3+ years)
• Microsoft Entra & Intune (3+ years)

Responsibilities

• End-user support (calls, emails, walk-ups) for Mac and Windows.
• Software installations and troubleshooting.
• Hardware support and new image builds.
• Incident management (ticket updates and closure via ITSM tools).
• IMAC support (Install, Move, Add, Change).
• OS configuration troubleshooting and resolution.
• Software, driver, and add-in reinstallations.
• General on-site IT support tasks.
• Primary focus on new hire equipment setup for onsite and remote field workers.

Skills

JAMF

Apple Business Manager

Intune

Endpoint lifecycle

End-user support

IT ticketing

System management tools

Active Directory

Microsoft 365

PowerShell

Mac hardware/software

Troubleshooting

Independent work

Communication/Documentation

Lift equipment

Tools

SMS

Job description

Insight Global in Andover, MA is seeking an IT Desktop Support Technician to be the first point of contact for end users, supporting Mac and Windows across on-site environments. You will install software, troubleshoot problems, build and deploy hardware images, perform IMAC tasks, and manage OS configuration to keep endpoints healthy.

This role requires strong technical skills, effective communication, and the ability to work independently in a fast-paced setting.