Desktop Support Technician

Insight Global; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Onsite role

Job summary

Insight Global is seeking a Desktop Technician to join the IT support team in supporting a large-scale desktop environment. The role focuses on imaging and deploying computers, resolving hardware and software issues, and handling end-user tickets with a strong emphasis on customer service.

The ideal candidate has 1+ year of hands-on IT support experience, familiarity with MECM, basic networking, and experience with ticketing systems like ServiceNow.

Qualifications

• 1+ year of hands-on IT support experience.
• Experience troubleshooting desktop, laptop, hardware, software, and peripheral issues.
• Experience imaging and configuring computers for end users.
• Strong customer service skills with the ability to interact directly with employees and stakeholders.
• Experience with Microsoft MECM (Microsoft Endpoint Configuration Manager).
• Basic networking knowledge and troubleshooting experience.
• Experience with ServiceNow or similar ticketing systems.
• CompTIA A+ or other desktop support certifications.

Responsibilities

• Imaging and deploying computers for end users.
• Troubleshooting hardware and software issues on desktops and laptops.
• Managing incoming tickets and providing timely updates to users.
• Providing deskside support and on-site assistance during deployments and moves.

Skills

IT Support

Customer Service

Deskside Support

End-user Imaging

Networking Basics

Ticketing Systems

CompTIA A+

Education

CompTIA A+ Certification

Tools

Microsoft MECM

ServiceNow

Job description

Job Description

Insight Global is seeking a Desktop Technician for a leading insurance client. This individual will join the IT support team and serve as a key resource for end-user technology support. The ideal candidate is customer-focused, enjoys solving technical issues, and is comfortable working directly with employees in a fast-paced environment. Responsibilities include imaging and deploying computers, troubleshooting hardware and software issues, managing incoming tickets, and providing deskside support. This role offers an excellent opportunity for an early-career IT professional to gain hands-on experience with enterprise technologies while supporting a large-scale desktop environment. Candidates should be comfortable working onsite, collaborating with IT teams, and occasionally supporting after-hours deployments during office moves and technology initiatives.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 1+ year of hands-on IT support experience
• oExperience troubleshooting desktop, laptop, hardware, software, and peripheral issues
• oExperience imaging and configuring computers for end users
• Strong customer service skills with the ability to interact directly with employees and stakeholders
• Experience with Microsoft MECM (Microsoft Endpoint Configuration Manager)
• Basic networking knowledge and troubleshooting experience
• Experience with ServiceNow or similar ticketing systems
• CompTIA A+ or other desktop support certifications